Certificate In Telephone Etiquette Online Course

Improve How You Communicate on the Telephone

Certificate In Telephone Etiquette Online Course

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NZ$199

Save NZ$70 (26%)
OFF RRP NZ$269
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Learn How Important it is to Develop Better Telephone Communication Skills

The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.

With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.

By the end of this Telephone Etiquette Online Short Course, you will be able to:

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Please Note: We have included reviews from our Personal Success Program as we provide this free program with every course.

Module One : Getting Started

  • Course Objectives

Module Two : Aspects of Phone Etiquette

  • Phrasing
  • Tone of Voice
  • Speaking Clearly
  • Listen to the Caller

Module Three : Using Proper Phone Language

  • Please and Thank You
  • Do Not Use Slang
  • Avoid Using the Term “You”
  • Emphasize What You Can Do, Not What You Can’t

Module Four : Eliminate Phone Distractions

  • Avoid Eating or Drinking
  • Minimize Multi-Tasking
  • Remove Office Distractions
  • Do Not Let Others Interrupt You

Module Five: Inbound Calls

  • Avoid Long Greeting Messages
  • Introduce Yourself
  • Focus on Their Needs
  • Be Patient

Module Six: Outbound Calls

  • Be Prepared
  • Identify Yourself and Your Company
  • Give Them the Reason for the Call
  • Keep Caller Information Private

Module Seven: Handling Rude or Angry Callers

  • Stay Calm
  • Listen to Their Needs
  • Never Interrupt
  • Identify What You Can Do for Them

Module Eight: Handling Interoffice Calls

  • Transferring Calls
  • Placing Callers on Hold
  • Taking Messages
  • End the Conversation

Module Nine: Handling Voicemail Messages

  • Ensure the Voicemail Has a Proper Greeting
  • Answer Important Messages Right Away
  • Ensure Messages are Delivered to the Right Person
  • When Leaving a Message for Others

Module Ten: Methods of Training Employees

  • Group Training
  • One-on-One Training
  • Peer Training
  • Job Shadowing

Module Eleven: Correcting Poor Telephone Etiquette

  • Screening Calls
  • Employee Evaluations
  • Peer Monitoring
  • Customer Surveys

Module Twelve: Wrapping Up

  • Words from the Wise

Entry requirements

Students must have basic literacy and numeracy skills

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Minimum age

Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

  • Microsoft Office 2003 or equivalent, and
  • Microsoft Windows 98, or
  • Mac OS X, and
  • CD-ROM drive.

Students will also need access to a printer and the following applications:

  • Adobe Acrobat Reader

Customer Reviews

5 star
49%
4 star
31%
3 star
13%
2 star
5%
1 star
2%
(3186)
Average rating 4 out of 5 stars

25 August 2019 02:55:17 PM

I learned what I might be able to work on to become more efficient and productive .

23 August 2019 05:09:52 PM

great course

23 August 2019 12:09:48 AM

Quick and straight to the point. I have enjoyed it.

22 August 2019 11:43:44 PM

This course is very beneficial in personal growth. I found out something new about myself & also helped me recognize the things that I need to change to aim towards my goals.

22 August 2019 11:40:37 PM

This course gave me motivation to complete my goals & stop procrastinating.

21 August 2019 03:32:55 PM

Great short course

20 August 2019 01:58:02 PM

Having fun

19 August 2019 11:18:17 PM

This course has helped me to create a comprehensive plan for self-improvement. Extremely helpful!

15 August 2019 03:30:01 AM

I enjoyed this course, it was very empowering. Thank you David!

14 August 2019 12:29:27 AM

WONDERFUL!

13 August 2019 12:43:13 PM

Nice information

10 August 2019 02:00:35 PM

Love how details and encouraging it is

9 August 2019 04:19:38 PM

A good short course in the development of knowing thyself

8 August 2019 02:13:58 AM

I learned so much from this course

6 August 2019 08:57:48 PM

Awesome advice!! learnt alot from the videos very interesting facts also :)

1 August 2019 03:55:57 PM

A great learning experience

31 July 2019 05:56:14 PM

Great!

28 July 2019 04:42:44 AM

Very straight forward

27 July 2019 03:06:59 PM

Was sceptical when I received it, but it was amazing! everything my husband has been telling me and more, plus strategies to think about not only why I'm in the place I'm in now, but how to move forward and become successful in my own mind as well as my career.

Thank you

27 July 2019 11:46:53 AM

Great course!

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About this Course

Learn How Important it is to Develop Better Telephone Communication Skills

The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.

With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.

By the end of this Telephone Etiquette Online Short Course, you will be able to:

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Please Note: We have included reviews from our Personal Success Program as we provide this free program with every course.

Module One : Getting Started

  • Course Objectives

Module Two : Aspects of Phone Etiquette

  • Phrasing
  • Tone of Voice
  • Speaking Clearly
  • Listen to the Caller

Module Three : Using Proper Phone Language

  • Please and Thank You
  • Do Not Use Slang
  • Avoid Using the Term “You”
  • Emphasize What You Can Do, Not What You Can’t

Module Four : Eliminate Phone Distractions

  • Avoid Eating or Drinking
  • Minimize Multi-Tasking
  • Remove Office Distractions
  • Do Not Let Others Interrupt You

Module Five: Inbound Calls

  • Avoid Long Greeting Messages
  • Introduce Yourself
  • Focus on Their Needs
  • Be Patient

Module Six: Outbound Calls

  • Be Prepared
  • Identify Yourself and Your Company
  • Give Them the Reason for the Call
  • Keep Caller Information Private

Module Seven: Handling Rude or Angry Callers

  • Stay Calm
  • Listen to Their Needs
  • Never Interrupt
  • Identify What You Can Do for Them

Module Eight: Handling Interoffice Calls

  • Transferring Calls
  • Placing Callers on Hold
  • Taking Messages
  • End the Conversation

Module Nine: Handling Voicemail Messages

  • Ensure the Voicemail Has a Proper Greeting
  • Answer Important Messages Right Away
  • Ensure Messages are Delivered to the Right Person
  • When Leaving a Message for Others

Module Ten: Methods of Training Employees

  • Group Training
  • One-on-One Training
  • Peer Training
  • Job Shadowing

Module Eleven: Correcting Poor Telephone Etiquette

  • Screening Calls
  • Employee Evaluations
  • Peer Monitoring
  • Customer Surveys

Module Twelve: Wrapping Up

  • Words from the Wise

Entry requirements

Students must have basic literacy and numeracy skills

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Minimum age

Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

  • Microsoft Office 2003 or equivalent, and
  • Microsoft Windows 98, or
  • Mac OS X, and
  • CD-ROM drive.

Students will also need access to a printer and the following applications:

  • Adobe Acrobat Reader
(3186)
Average rating 4 out of 5 stars
5 star
49%
4 star
31%
3 star
13%
2 star
5%
1 star
2%

25 August 2019 02:55:17 PM

I learned what I might be able to work on to become more efficient and productive .

23 August 2019 05:09:52 PM

great course

23 August 2019 12:09:48 AM

Quick and straight to the point. I have enjoyed it.

22 August 2019 11:43:44 PM

This course is very beneficial in personal growth. I found out something new about myself & also helped me recognize the things that I need to change to aim towards my goals.

22 August 2019 11:40:37 PM

This course gave me motivation to complete my goals & stop procrastinating.

21 August 2019 03:32:55 PM

Great short course

20 August 2019 01:58:02 PM

Having fun

19 August 2019 11:18:17 PM

This course has helped me to create a comprehensive plan for self-improvement. Extremely helpful!

15 August 2019 03:30:01 AM

I enjoyed this course, it was very empowering. Thank you David!

14 August 2019 12:29:27 AM

WONDERFUL!

13 August 2019 12:43:13 PM

Nice information

10 August 2019 02:00:35 PM

Love how details and encouraging it is

9 August 2019 04:19:38 PM

A good short course in the development of knowing thyself

8 August 2019 02:13:58 AM

I learned so much from this course

6 August 2019 08:57:48 PM

Awesome advice!! learnt alot from the videos very interesting facts also :)

1 August 2019 03:55:57 PM

A great learning experience

31 July 2019 05:56:14 PM

Great!

28 July 2019 04:42:44 AM

Very straight forward

27 July 2019 03:06:59 PM

Was sceptical when I received it, but it was amazing! everything my husband has been telling me and more, plus strategies to think about not only why I'm in the place I'm in now, but how to move forward and become successful in my own mind as well as my career.

Thank you

27 July 2019 11:46:53 AM

Great course!

Load more reviews Loading...

We provide a 7 Day Money Back Refund on all Courses

Now Only NZ$199 Save NZ$70 (26%)
OFF RRP NZ$269
Delivery Method Online
Get Info Pack

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Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value NZ$600)

 

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Benefits:
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  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 020TEOSC
Delivery Mode: Online
Course Access: Lifetime Course Access
Tutor Support: Yes
Time required: Study at your own pace
Course Duration: 6-8 Hours
Assessments: Yes
Qualification: Certificate

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