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Diploma In Sales Online Course

Learn Sales Skills Are That Everyone Needs

Learn Sales Skills Are That Everyone Needs

Completing a sales certificate can provide you with the necessary skills for all types of positions in a host of industries. Are you in a position where you need to have strong communication and negotiation skills? Do you need to generate leads in order to reach your goals? Do you know how to set goals and achieve them? The sales certificate is the ideal choice whether you are opening your own business, looking for a course that can provide you with a host of skills you will use at work each and every day or whether you are looking at joining a dynamic sales team.

Introduction to the sales certificate

The sales Certificate is an information packed course designed to provide you with all the knowledge and skills you need to succeed in a dynamic and fast paced sales environment. This course is broken down into nineteen easy to manage modules, which should take around fifteen hours to complete.

By the end of this course, you will learn :

  • Understand the psychology of selling. Learn what selling really is and learn about buyer and seller motivation.
  • Identify what the sales skills are that everyone needs, how to develop them and what you need to avoid at all times.
  • Get an understanding of sales jargon. Learn the key terms, know when you should use jargon and when to avoid it.
  • Learn the evolution of sales. History, current status and where it is heading.
  • Know what skills you will need to succeed in sales. Learn how to identify your weak points and how to improve your skills to ensure sales success.
  • Learn everything you need to know about goal setting and achieving your goals.
  • Get a good understanding of the selling process. The steps of the process and where things can and will often go wrong.
  • Know what prospecting is and the importance of lead generation. Learn the basic steps to prospecting, what to avoid and how to take advantage of new leads.
  • Learn how to prepare to sell and the importance of planning.
  • Identify what sales proposals are and learn how to write an effective proposal. Identify key points and general structure.
  • Learn how to prepare an effective sales pitch.
  • Learn about the power of influence and negotiation. Identify the three “P's.”
  • Understand how to deal with barriers and overcome objections.
  • Learn how to close effectively.
  • Understand why aftercare is so important and get insight into following up after the sale.
  • Get valuable insight into cold calling, sales tools and technology.
  • Learn how to effectively manage a sales team to achieve sales success.

Course Fast Facts:

  1. Learn the fundamentals of Sales
  2. Comprehensive 19 module Accredited Certificate in Sales Online Course
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Sales experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1: Understanding Sales & the Psychology of Selling

  • What Sales actually is
  • Understanding buyer motivation
  • Understanding seller motivation
  • Understanding the basic psychology of the art of selling

Module 2 : Developing Sales Skills

  • The essential sales skills that everybody needs
  • How you can develop those skills by yourself
  • Pitfalls that you need to avoid
  • The difference it is going to make to your sales record

Module 3 : Sales Talk – Understanding the Jargon.

  • The importance of sales talk.
  • The role of jargon.
  • The key terms everybody should be aware of.
  • When to use it and when not to use it.

Module 4 : The Evolution of Professional Sales

  • The origin of professional sales
  • Its evolution through the times
  • Its current status
  • Where it could be heading

Module 5 : The Skills you Need to Succeed at Selling

  • The role having these skills will play
  • The key skills you cannot do without
  • How to identify your weak spots
  • How to improve your skills to improve your sales

Module 6 : Setting and Achieving Goals

  • The importance of setting goals
  • How to set fair goals that will still push you
  • How to create your plan to achieve
  • How to deal with issues that could prevent you achieving your goals

Module 7 : Understanding the Selling Process

  • The importance of the selling process
  • The steps of the selling process
  • Understanding where things can go wrong
  • The result of understanding the process

Module 8 : Prospecting and Lead Generation

  • The importance of quality prospecting and lead generation
  • Basic steps to find the best leads
  • What to avoid doing when prospecting
  • How to take action on those leads

Module 9 : Preparing to Sell

  • The reasons why you need to prepare to sell
  • What happens if you do not do this
  • How to prepare yourself
  • Putting the steps into action

Module 10 : Writing Sales Proposals

  • The importance of a good sales proposal
  • Key points to include in your proposal
  • The general structure to follow
  • What to avoid in a sales proposal

Module 11 : Making Your Sales Pitch

  • Preparing for your sales pitch
  • How to perfectly deliver your pitch
  • The pitfalls that you need to avoid
  • How to improve your sales pitch and what to look out for

Module 12 : The Power of Influence & Motivating People to Buy

  • The importance of influence and motivating people to buy
  • How to influence and motivate without people objecting
  • The key mistakes you need to avoid making
  • How to turn things around to your advantage

Module 13 : Negotiating and the Concept of the Three P’s

  • The key points to focus on when negotiating
  • The key points to avoid when negotiating
  • The concept of the 3 P's
  • To know when to stop negotiating

Module 14 : Handling Objections and Overcoming Barriers to a Sale

  • How objections can come about in the first place
  • How to handle those objections and turn things around
  • How to overcome most barriers to a sale
  • Pitfalls that you need to avoid

Module 15: Effective Closing

  • The importance of closing at the right time
  • How to close the deal
  • How to handle things that are going wrong
  • What to do after you close the deal

Module 16: Following Up, the Importance of Aftercare and Developing the Relationship

  • What is generally included in the following up procedure?
  • Why aftercare is so important and what to do
  • How you can develop the perfect relationship
  • Key points on how to potentially develop further business

Module 17: Cold Calling

  • The rules and regulations of cold calling
  • How to be effective with cold calling
  • How to handle objections
  • How to move it from a cold call to an actual sale

Module 18: Sales Tools and Technology

  • How to use sales tools and technology to your advantage
  • The key sales tools to have at your disposal
  • The way to use technology to make life easier
  • Mistakes to avoid regarding this form of help

Module 19: Managing a Sales Team

  • The basics of a sales team
  • The important characteristics you need to have
  • How to run a sales team to the best of its ability
  • Dealing with issues with the sales team

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 070NSA172
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate