Retail Customer Service Skills Training Online Certificate Course
Gain the skills and knowledge needed for successful careers in today’s retail world
NOW ONLY
NZ$2649
Save NZ$400 (13%)OFF RRP NZ$3049
Obtain the skills and knowledge needed for successful careers in today's retail world
Looking for a career where you are always in demand? The Retail Customer Service Skills Training program prepares students with the skills and knowledge needed for successful careers in retail. In this program, offered by Smart Horizons Career Online Education, you will master the skills you need to obtain a career certificate in Retail Customer Service Skills Training.
As you prepare for your career in the retail industry, you will learn about providing excellent customer service, as well as personal management skills that will make you effective in the workplace.
When you complete the program, you will earn a Retail Customer Skills Certificate.
You will be given six (6) months to complete the program; however, since the course work is self-paced, you may be able to complete it in less time.
The program emphasizes customer service skills that can be applied in a wide variety of retail settings. The course includes the following topics:
- Providing an excellent customer experience
- Building customer loyalty
- Dealing with difficult customers
- Building communication skills
- Managing Time
- Working in teams
- Managing yourself and others
- Becoming successful in the retail world
- Identifying retail workplace challenges and opportunities
Course Fast Facts:
- This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
- Instructors lead each course and you will be able to interact with them and ask questions
- You can study from home or at work at your own pace in your own time
- You will be awarded a certificate at completion of this course
Course Delivery
Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.
Recognition & Accreditation
All students who complete the course receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.
Retail Customer Service Skills Training Preparation Courses
- Personal Management Skills
- Sem. 1: Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace
- Sem. 2: Time Management Fundamentals and Techniques
- Life and Career Skills
- Sem. 1: Communication, Self Management, Work & Life Balance, Building Relationships
- Sem. 2: Workplace Environment, Team Work, Workplace Innovation
- Customer Service
- Sem. 1: Building Customer Loyalty, Understanding the Customer, Service Standards
- Sem. 2: Defining Service, Communicating, Resolving Problems
- Managing Self and Others
- Sem. 1: Communicating with Power, Budgeting, and Saving
- Sem. 2: Managing Change, Motivation, Management Skills, Legal Issues
This program can be taken on a PC or a Mac. You will need Internet access and email capability.
For Windows users, you will need to have Windows XP, Vista, 7, or greater. For Mac users, you will need to have Mac OSX version 10.5 or greater. You will need to use Internet Explorer version 6 or later, Firefox version 10 or later, Apple Safari 5.0.3 or later, or Google Chrome version 0.11.257.201 (including 11.0.696.57 update) or later. You will also need to enable JavaScript in your browser options.
Adobe Flash Player and Adobe Acrobat Reader are required for this program.
Click here to download the Acrobat Reader.
Click here to download the Flash Player.
Hardware:
- 1024 x 768, 16-bit (thousands of colors) color display or better
- Standard mouse, keyboard, speakers and sound card
All materials for this program are available online.
Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.
Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.
Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.
The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews
No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.
No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.
This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.
Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.
Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
Please see the duration of Course Access, under course summary.
Please see the number of hours to complete in Course Duration, under course summary
The onetime fee includes all training materials, including online content, diagrams, videos if included, interactive instructions and quizzes, plus you will receive a certificate upon completion.
All the required material for your course is included in the online system, you do not need to buy anything else.
Yes, all our courses are interactive.
Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.
You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.
No, it is not equivalent to a college or university credit.
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.
The Certificates are valid for life and do not need renewing.
Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.
We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at , to pay via bank transfer.
Darlene Lawrence is an Academic Coach and Childcare and Education Instructor with 5 years of experience. She is has a Bachelor’s degree in Business Administration and a Master’s degree in teaching.
 |
About this Course |
 |
Obtain the skills and knowledge needed for successful careers in today's retail world
Looking for a career where you are always in demand? The Retail Customer Service Skills Training program prepares students with the skills and knowledge needed for successful careers in retail. In this program, offered by Smart Horizons Career Online Education, you will master the skills you need to obtain a career certificate in Retail Customer Service Skills Training.
As you prepare for your career in the retail industry, you will learn about providing excellent customer service, as well as personal management skills that will make you effective in the workplace.
When you complete the program, you will earn a Retail Customer Skills Certificate.
You will be given six (6) months to complete the program; however, since the course work is self-paced, you may be able to complete it in less time.
The program emphasizes customer service skills that can be applied in a wide variety of retail settings. The course includes the following topics:
- Providing an excellent customer experience
- Building customer loyalty
- Dealing with difficult customers
- Building communication skills
- Managing Time
- Working in teams
- Managing yourself and others
- Becoming successful in the retail world
- Identifying retail workplace challenges and opportunities
Course Fast Facts:
- This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
- Instructors lead each course and you will be able to interact with them and ask questions
- You can study from home or at work at your own pace in your own time
- You will be awarded a certificate at completion of this course
Course Delivery
Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.
Recognition & Accreditation
All students who complete the course receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.
Retail Customer Service Skills Training Preparation Courses
- Personal Management Skills
- Sem. 1: Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace
- Sem. 2: Time Management Fundamentals and Techniques
- Life and Career Skills
- Sem. 1: Communication, Self Management, Work & Life Balance, Building Relationships
- Sem. 2: Workplace Environment, Team Work, Workplace Innovation
- Customer Service
- Sem. 1: Building Customer Loyalty, Understanding the Customer, Service Standards
- Sem. 2: Defining Service, Communicating, Resolving Problems
- Managing Self and Others
- Sem. 1: Communicating with Power, Budgeting, and Saving
- Sem. 2: Managing Change, Motivation, Management Skills, Legal Issues
This program can be taken on a PC or a Mac. You will need Internet access and email capability.
For Windows users, you will need to have Windows XP, Vista, 7, or greater. For Mac users, you will need to have Mac OSX version 10.5 or greater. You will need to use Internet Explorer version 6 or later, Firefox version 10 or later, Apple Safari 5.0.3 or later, or Google Chrome version 0.11.257.201 (including 11.0.696.57 update) or later. You will also need to enable JavaScript in your browser options.
Adobe Flash Player and Adobe Acrobat Reader are required for this program.
Click here to download the Acrobat Reader.
Click here to download the Flash Player.
Hardware:
- 1024 x 768, 16-bit (thousands of colors) color display or better
- Standard mouse, keyboard, speakers and sound card
All materials for this program are available online.
Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.
Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.
Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.
The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews
No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.
No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.
This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.
Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.
Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
Please see the duration of Course Access, under course summary.
Please see the number of hours to complete in Course Duration, under course summary
The onetime fee includes all training materials, including online content, diagrams, videos if included, interactive instructions and quizzes, plus you will receive a certificate upon completion.
All the required material for your course is included in the online system, you do not need to buy anything else.
Yes, all our courses are interactive.
Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.
You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.
No, it is not equivalent to a college or university credit.
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.
The Certificates are valid for life and do not need renewing.
Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.
We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at , to pay via bank transfer.
Darlene Lawrence is an Academic Coach and Childcare and Education Instructor with 5 years of experience. She is has a Bachelor’s degree in Business Administration and a Master’s degree in teaching.
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Course Summary
| Course ID: | 007GES236 |
|---|---|
| Delivery Mode: |
Online |
| Access: | 6 months to complete this program |
| Tutor Support: | Yes |
| Time: | 120 Hours |
