About This Course
What you will learn - Create & Maintain Better Relationships In Your Workplace
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Get BIG Savings with our Office Politics for Managers Online Bundle, 5 Certificate Courses
- Office Politics for Managers
- Leadership and Influence
- Conflict Resolution
- Team Building For Managers
- Delivering Constructive Criticism
1. Office Politics for Managers: Create & Maintain Better Relationships In Your Workplace
You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.
Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.
By the end of this Office Politics for Managers Online Short Course, you will be able to:
- Understand the purpose and benefits of office politics
- Setting boundaries and ground rules for new employees
- Learn to interact and influence among colleagues
- Learn how to manage various personality types in the office
- Determine how to gain support and effectively network
- Recognize how you are a part of a group and how you function
2. Leadership and Influence: Become a Great & Influential Leader
They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.
Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.
By the end of this Leadership and Influence Online short Course, you will be able to:
- Understand what leadership means.
- Explain the Great Man Theory.
- Explain the Trait Theory.
- Understand Transformational Leadership.
- Understand how to adapt your leadership styles for the people you lead.
- Understand leading by Directing
- Understand leading by Coaching
- Understand leading by Participating
- Understand leading by Delegating
- Kouzes and Posner
- Conduct a personal inventory
- Create an action plan
- Establish personal goals
3. Conflict Resolution: Learn How To Resolve Conflicts of Any Size
There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.
Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.
You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Course Topics:
- Building Positive Energy
- Fishbone Diagram
- Agreement Frame
By the end of this Conflict Resolution Online Short Course, you will be able to:
- Understand what conflict and effective conflict resolution mean.
- Understand all six phases of the conflict resolution process.
- Understand the five main styles of conflict resolution.
- Be able to adapt the process for all types of conflicts.
- Be able to break out parts of the process and use those tools to prevent conflict.
- Be able to use basic communication tools, such as the agreement frame and open questions.
- Be able to use basic anger and stress management techniques
4. Team Building For Managers: Create An Environment of Greater Collaboration and Collegiality Through Team Building
Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be.
With our Team Building For Managers course, you will learn how important team building is and how beneficial it can be. Through this course, you will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this course and create a positive atmosphere within your company with the use of teams.
By the end of this Team Building For Managers Online Short Course, you will be able to:
- Discuss the benefits of team work
- Understand the importance of intentionally fostering teamwork
- Determine strategies your organization can take to build teams
- Understand the benefits of games and social activities in building a team
- Apply the principles of team building to your own organization
5. Delivering Constructive Criticism: How to Manage Criticism to Benefit Your Organization
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course you will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
By the end of this Delivering Constructive Criticism Online Short Course, you will be able to:
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
- Recognise the importance of setting goals and the method used to set them
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Office Politics for Managers 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Office Politics for Managers Online Course
Module One - Getting Started
Module Two - New Hires
- Company core values
- Building relationships
- Encourage respect
- Setting ground rules
Module Three - It's About Interacting and Influencing
- Dealing with different personalities
- Build a culture of collaboration
- Be nice to everyone (not just those who can help you)
- Be a team player
Module Four - Dealing with Rumors, Gossip and Half-Truths
- It's effects on morale
- Reinforce the truth with facts
- Do not participate
- Deal with it swiftly
Module Five - Office Personalities (Part 1)
- Complainer
- Gossiper
- Bully
- Negative Ned / Nancy
Module Six - Office Personalities (Part 2)
- Information keeper
- Know-it-all
- The apple-polisher
- Nosey neighbour
Module Seven - Getting Support for your Projects
- Gain trust through honesty
- Be assertive
- Blow your own horn
- Make allies
Module Eight - Conflict Resolution
- The importance of forgiveness
- Neutralizing emotions
- The benefits of a resolution
- The agreement frame
Module Nine - Ethics
- Benefits of an ethical environment
- Lead by example
- Ensuring ethical behavior
- Addressing unethical behavior
Module Ten - You Are Not an Island
- Never burn a bridge
- Take the high road
- Trust is a two-way street
- Don't hide in your office
Module Eleven - Social Events Outside of Work
- How to decline politely
- Rules when attending
- Meeting new people
- Conversation dos and don'ts
Module Twelve - Wrapping Up
Course 2 - Certificate In Leadership and Influence Online Course
Section One: Getting Started
Section Two: How Leadership Evolved
- What is Leadership
- Leadership Characteristics
- Leadership Principles
- Leadership through the ages
- The Great Man
- The Trait Theory
- Transformational Leadership
Section Three: Situational Leadership
- Situational Leadership: Telling
- Situational Leadership: Selling
- Situational Leadership: Participating
- Situational Leadership: Delegating
Section Four: A Personal Evaluation
- Kouzes and Posner
- A Personal Inventory
- Create an Action Plan
Section Five: Modeling the Way
- Inspirational Role Model
- Influencing Others’ Perspectives
Section Six: Inspiring a Shared Vision
- Choose Your Vision
- Communicate Your Vision
- Identifying the Benefit for Others
Section Seven: Challenging the Process
- Your Inner Innovator
- Room for Improvement
- Lobbying for Change
Section Eight: Enabling Others to Act
- Encouraging Growth
- Creating Mutual Respect
- The Importance of Trust
Section Nine: Encouraging the Heart
- Sharing Rewards
- Celebrating Accomplishments
- Making Celebration Part of Your Culture
Section Ten: Influencing Skills
- The Art of Persuasion
- The Principles of Influence
Section Eleven: Setting Goals
- Create SMART Goals
- Long-Term Plans
- Creating a Support System
Section Twelve: Wrapping Up
Course 3 - Certificate In Conflict Resolution Online Course
Section One: Getting Started
Section Two: Introduction to Conflict Resolution
- Conflict, What Is It?
- What is Effective Conflict Resolution?
- Understanding the Effective Conflict Resolution Process
Section Three: Effective Conflict Resolution Styles
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Section Four: Creating a Communicative Atmosphere
- Defuse Emotions
- Setting Ground Rules
- Choosing the Time and Place
Section Five: Mutual Understanding
- What Do I Want?
- What Do They Want?
- What Do We Want?
Section Six: Focusing on Individual and Shared Needs
- Identify Common Ground
- Build Positive Energy and Goodwill
- Strengthen Your Partnership
Section Seven: Analysing to the Root Cause
- Examining Root Causes
- Creating a Cause and Effect Diagram
- Identifying the Benefits of Resolution
Section Eight: Create Options
- Generate, Don’t Evaluate
- Creating Mutual Gain Options and Multiple Option Solutions
- Digging Deeper into Your Options
Section Nine: Solution Building
- Creating Criteria
- Creating a Shortlist
- Choosing a Solution
- Building a Plan
Module Ten: The Short Version of the Process
- Evaluating the Situation
- Choosing Your Steps
- Creating an Action Plan
- Using Individual Process Steps
Module Eleven: Additional Tools
- Stress and Anger Management Techniques
- The Agreement Frame
- Asking Open Questions
Module Twelve: Wrapping Up
Course 4 - Certificate In Team Building For Managers Online Course
Module One: Getting Started
Module Two: What Are the Benefits of Team Building?
- Better Communication and Conflict Resolution
- Effectiveness
- Motivation
- Camaraderie
Module Three: Types of Team Building Activities
- Games
- Activities
- Education
- Social Gatherings
- Module Four: Games
- Games for Introductions
- Games to Build Camaraderie
- Games for Problem-Solving
- Games to Stimulate Interaction
Module Five: More Team Building Games
- Games to Build Trust
- Games to Motivate
- Games to Build Communication
- Games for Conflict Resolution
Module Six: Activities
- Activities to Build Camaraderie
- Activities for Idea Sharing
- Activities to Build Trust
- Activities to Stimulate Interaction
Module Seven: More Team Building Activities
- Activities to Motivate
- Activities to Improve Working Together
- Activities to Build Communication
- Activities for Conflict Resolution
Module Eight: Social Gatherings
- Singing/Karaoke
- Dinner/Potlucks
- Physical Activities
- Meetings
Module Nine: Common Mistakes When Team Building
- Allowing Cliques to Develop
- Not Delegating Tasks
- Rewarding in Private/Criticizing in Public
- Disjointed Plans of Grandeur
Module Ten: Formatting a Team Building Plan
- Define the Goal
- Consult Team Members
- Research and Create Structure
- Keep It Fun
Module Eleven: Evaluate
- Was the Goal Met?
- Was the Team Building Cohesive?
- What Did the Team Think of the Team Building?
- How Can the Team Building Be Improved for Next Time?
Module Twelve: Wrapping Up
Course 5 - Certificate In Delivering Constructive Criticism Online Course
Module One - Getting Started
Module Two - When Should Feedback Occur?
- Repeated events or behavior
- Breaches in Company policy
- When informal feedback has not worked
- Immediately after the occurrence
Module Three - Preparing and Planning
- Gather facts on the issue
- Practice your tone
- Create an action plan
- Keep written records
Module Four - Choosing a Time and Place
- Check the ego at the door
- Criticize in private, praise in public
- It has to be face to face
- Create a safe atmosphere
Module Five - During the session (Part 1)
- The feedback sandwich
- Monitor body language
- Check for understanding
- Practice active listening
Module Six - During the Session (Part 2)
- Set goals
- Be collaborative
- Ask for a self-assessment
- Always keep emotions in check
Module Seven - Setting Goals
- SMART goals
- The Three P's
- Ask for their input
- Be as specific as possible
Module Eight - Diffusing Anger or Negative Emotions
- Choose the correct words
- Stay on topic
- Empathize
- Try to avoid "You messages"
Module Nine - What Not to Do
- Attacking or blaming
- Not giving them a chance to speak
- Talking down
- Becoming emotional
Module Ten - After the Session (Part 1)
- Set up a follow-up meeting
- Make yourself available
- Be very specific with the instuctions
- Provide support and resources
Module Eleven - After the Session (Part 2)
- Focus on the future
- Measuring results
- Was the action plan followed?
- If improvement is not seen, then what?
Module Twelve - Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
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The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
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course or bundle purchase this month. This is a limited time offer!
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anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
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you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
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All the required material for your course is included in the online system, you do not need to buy anything else.
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Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
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and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Office Politics for Managers Online Bundle, 5 Certificate Courses
Create And Maintain Better Relationships.
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Create & Maintain Better Relationships In Your Workplace
|
|
Get BIG Savings with our Office Politics for Managers Online Bundle, 5 Certificate Courses
- Office Politics for Managers
- Leadership and Influence
- Conflict Resolution
- Team Building For Managers
- Delivering Constructive Criticism
1. Office Politics for Managers: Create & Maintain Better Relationships In Your Workplace
You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.
Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.
By the end of this Office Politics for Managers Online Short Course, you will be able to:
- Understand the purpose and benefits of office politics
- Setting boundaries and ground rules for new employees
- Learn to interact and influence among colleagues
- Learn how to manage various personality types in the office
- Determine how to gain support and effectively network
- Recognize how you are a part of a group and how you function
2. Leadership and Influence: Become a Great & Influential Leader
They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.
Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.
By the end of this Leadership and Influence Online short Course, you will be able to:
- Understand what leadership means.
- Explain the Great Man Theory.
- Explain the Trait Theory.
- Understand Transformational Leadership.
- Understand how to adapt your leadership styles for the people you lead.
- Understand leading by Directing
- Understand leading by Coaching
- Understand leading by Participating
- Understand leading by Delegating
- Kouzes and Posner
- Conduct a personal inventory
- Create an action plan
- Establish personal goals
3. Conflict Resolution: Learn How To Resolve Conflicts of Any Size
There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.
Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.
You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Course Topics:
- Building Positive Energy
- Fishbone Diagram
- Agreement Frame
By the end of this Conflict Resolution Online Short Course, you will be able to:
- Understand what conflict and effective conflict resolution mean.
- Understand all six phases of the conflict resolution process.
- Understand the five main styles of conflict resolution.
- Be able to adapt the process for all types of conflicts.
- Be able to break out parts of the process and use those tools to prevent conflict.
- Be able to use basic communication tools, such as the agreement frame and open questions.
- Be able to use basic anger and stress management techniques
4. Team Building For Managers: Create An Environment of Greater Collaboration and Collegiality Through Team Building
Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be.
With our Team Building For Managers course, you will learn how important team building is and how beneficial it can be. Through this course, you will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this course and create a positive atmosphere within your company with the use of teams.
By the end of this Team Building For Managers Online Short Course, you will be able to:
- Discuss the benefits of team work
- Understand the importance of intentionally fostering teamwork
- Determine strategies your organization can take to build teams
- Understand the benefits of games and social activities in building a team
- Apply the principles of team building to your own organization
5. Delivering Constructive Criticism: How to Manage Criticism to Benefit Your Organization
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course you will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
By the end of this Delivering Constructive Criticism Online Short Course, you will be able to:
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
- Recognise the importance of setting goals and the method used to set them
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Office Politics for Managers 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Office Politics for Managers Online Course
Module One - Getting Started
Module Two - New Hires
- Company core values
- Building relationships
- Encourage respect
- Setting ground rules
Module Three - It's About Interacting and Influencing
- Dealing with different personalities
- Build a culture of collaboration
- Be nice to everyone (not just those who can help you)
- Be a team player
Module Four - Dealing with Rumors, Gossip and Half-Truths
- It's effects on morale
- Reinforce the truth with facts
- Do not participate
- Deal with it swiftly
Module Five - Office Personalities (Part 1)
- Complainer
- Gossiper
- Bully
- Negative Ned / Nancy
Module Six - Office Personalities (Part 2)
- Information keeper
- Know-it-all
- The apple-polisher
- Nosey neighbour
Module Seven - Getting Support for your Projects
- Gain trust through honesty
- Be assertive
- Blow your own horn
- Make allies
Module Eight - Conflict Resolution
- The importance of forgiveness
- Neutralizing emotions
- The benefits of a resolution
- The agreement frame
Module Nine - Ethics
- Benefits of an ethical environment
- Lead by example
- Ensuring ethical behavior
- Addressing unethical behavior
Module Ten - You Are Not an Island
- Never burn a bridge
- Take the high road
- Trust is a two-way street
- Don't hide in your office
Module Eleven - Social Events Outside of Work
- How to decline politely
- Rules when attending
- Meeting new people
- Conversation dos and don'ts
Module Twelve - Wrapping Up
Course 2 - Certificate In Leadership and Influence Online Course
Section One: Getting Started
Section Two: How Leadership Evolved
- What is Leadership
- Leadership Characteristics
- Leadership Principles
- Leadership through the ages
- The Great Man
- The Trait Theory
- Transformational Leadership
Section Three: Situational Leadership
- Situational Leadership: Telling
- Situational Leadership: Selling
- Situational Leadership: Participating
- Situational Leadership: Delegating
Section Four: A Personal Evaluation
- Kouzes and Posner
- A Personal Inventory
- Create an Action Plan
Section Five: Modeling the Way
- Inspirational Role Model
- Influencing Others’ Perspectives
Section Six: Inspiring a Shared Vision
- Choose Your Vision
- Communicate Your Vision
- Identifying the Benefit for Others
Section Seven: Challenging the Process
- Your Inner Innovator
- Room for Improvement
- Lobbying for Change
Section Eight: Enabling Others to Act
- Encouraging Growth
- Creating Mutual Respect
- The Importance of Trust
Section Nine: Encouraging the Heart
- Sharing Rewards
- Celebrating Accomplishments
- Making Celebration Part of Your Culture
Section Ten: Influencing Skills
- The Art of Persuasion
- The Principles of Influence
Section Eleven: Setting Goals
- Create SMART Goals
- Long-Term Plans
- Creating a Support System
Section Twelve: Wrapping Up
Course 3 - Certificate In Conflict Resolution Online Course
Section One: Getting Started
Section Two: Introduction to Conflict Resolution
- Conflict, What Is It?
- What is Effective Conflict Resolution?
- Understanding the Effective Conflict Resolution Process
Section Three: Effective Conflict Resolution Styles
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Section Four: Creating a Communicative Atmosphere
- Defuse Emotions
- Setting Ground Rules
- Choosing the Time and Place
Section Five: Mutual Understanding
- What Do I Want?
- What Do They Want?
- What Do We Want?
Section Six: Focusing on Individual and Shared Needs
- Identify Common Ground
- Build Positive Energy and Goodwill
- Strengthen Your Partnership
Section Seven: Analysing to the Root Cause
- Examining Root Causes
- Creating a Cause and Effect Diagram
- Identifying the Benefits of Resolution
Section Eight: Create Options
- Generate, Don’t Evaluate
- Creating Mutual Gain Options and Multiple Option Solutions
- Digging Deeper into Your Options
Section Nine: Solution Building
- Creating Criteria
- Creating a Shortlist
- Choosing a Solution
- Building a Plan
Module Ten: The Short Version of the Process
- Evaluating the Situation
- Choosing Your Steps
- Creating an Action Plan
- Using Individual Process Steps
Module Eleven: Additional Tools
- Stress and Anger Management Techniques
- The Agreement Frame
- Asking Open Questions
Module Twelve: Wrapping Up
Course 4 - Certificate In Team Building For Managers Online Course
Module One: Getting Started
Module Two: What Are the Benefits of Team Building?
- Better Communication and Conflict Resolution
- Effectiveness
- Motivation
- Camaraderie
Module Three: Types of Team Building Activities
- Games
- Activities
- Education
- Social Gatherings
- Module Four: Games
- Games for Introductions
- Games to Build Camaraderie
- Games for Problem-Solving
- Games to Stimulate Interaction
Module Five: More Team Building Games
- Games to Build Trust
- Games to Motivate
- Games to Build Communication
- Games for Conflict Resolution
Module Six: Activities
- Activities to Build Camaraderie
- Activities for Idea Sharing
- Activities to Build Trust
- Activities to Stimulate Interaction
Module Seven: More Team Building Activities
- Activities to Motivate
- Activities to Improve Working Together
- Activities to Build Communication
- Activities for Conflict Resolution
Module Eight: Social Gatherings
- Singing/Karaoke
- Dinner/Potlucks
- Physical Activities
- Meetings
Module Nine: Common Mistakes When Team Building
- Allowing Cliques to Develop
- Not Delegating Tasks
- Rewarding in Private/Criticizing in Public
- Disjointed Plans of Grandeur
Module Ten: Formatting a Team Building Plan
- Define the Goal
- Consult Team Members
- Research and Create Structure
- Keep It Fun
Module Eleven: Evaluate
- Was the Goal Met?
- Was the Team Building Cohesive?
- What Did the Team Think of the Team Building?
- How Can the Team Building Be Improved for Next Time?
Module Twelve: Wrapping Up
Course 5 - Certificate In Delivering Constructive Criticism Online Course
Module One - Getting Started
Module Two - When Should Feedback Occur?
- Repeated events or behavior
- Breaches in Company policy
- When informal feedback has not worked
- Immediately after the occurrence
Module Three - Preparing and Planning
- Gather facts on the issue
- Practice your tone
- Create an action plan
- Keep written records
Module Four - Choosing a Time and Place
- Check the ego at the door
- Criticize in private, praise in public
- It has to be face to face
- Create a safe atmosphere
Module Five - During the session (Part 1)
- The feedback sandwich
- Monitor body language
- Check for understanding
- Practice active listening
Module Six - During the Session (Part 2)
- Set goals
- Be collaborative
- Ask for a self-assessment
- Always keep emotions in check
Module Seven - Setting Goals
- SMART goals
- The Three P's
- Ask for their input
- Be as specific as possible
Module Eight - Diffusing Anger or Negative Emotions
- Choose the correct words
- Stay on topic
- Empathize
- Try to avoid "You messages"
Module Nine - What Not to Do
- Attacking or blaming
- Not giving them a chance to speak
- Talking down
- Becoming emotional
Module Ten - After the Session (Part 1)
- Set up a follow-up meeting
- Make yourself available
- Be very specific with the instuctions
- Provide support and resources
Module Eleven - After the Session (Part 2)
- Focus on the future
- Measuring results
- Was the action plan followed?
- If improvement is not seen, then what?
Module Twelve - Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund guarantee. Just send us an email to info@coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
This month, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
