Foundations of Hospitality Excellence: Mastering Reception and Management

1. Medical Personal Assistant Course
2. Medical Receptionist Administration Course
3. Medical Secretary Course

Embark on a transformative journey in the healthcare field with our comprehensive 3-Course Bundle, designed to equip you with the skills and knowledge essential for a successful career as a Medical Personal Assistant. Whether you're aspiring to become a Medical Receptionist, Secretary, this bundle provides a holistic education tailored to the diverse demands of healthcare support.

1. Medical Personal Assistant Course

Master the foundations of medical administration and support with our flagship course. Learn the intricacies of patient interaction, appointment scheduling, and medical office procedures to become a competent and confident Medical Personal Assistant.

2. Medical Receptionist Administration Course

Navigate the dynamic role of a medical receptionist with expertise. This course focuses on administrative efficiency, patient communication, and the specialized skills needed to manage the front desk of a medical facility with professionalism and precision.

3. Medical Secretary Course

Elevate your administrative skills to meet the unique demands of a medical secretary. From medical terminology to records management, this course provides a comprehensive understanding, ensuring you excel in organizing and maintaining critical healthcare documentation.

Enroll in the Medical Personal Assistant 3-Course Bundle to unlock a versatile skill set, positioning yourself as an invaluable asset in various healthcare support roles. Whether you're entering the field or seeking to expand your expertise, this bundle is your gateway to a fulfilling and impactful career in healthcare. Enroll today and step into a future where your skills make a difference in the world of medical assistance.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

1. All courses are easy to follow and understand
2. Unlimited lifetime access to course materials
3. Study as many courses as you want
4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
5. You can study from home or at work, at your own pace, in your own time
6. Download printer friendly course content

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Course Bundle includes the following courses, below is a summary of each course  

Course 1: Medical Personal Assistant Course

The Medical Office and Administrative Medical Assistant

Looking for a fun, challenging job that's always in demand? If so, AMA (administrative medical assisting) may be just the field for you! In this lesson, look at the exciting job opportunities for AMAs, the variety of careers they can choose from, and the different settings where they can work.    

Ethics, the Law, and HIPAA 

The law and medicine go hand-in-hand—so today you will learn the laws you will want to know if you become an AMA. This lesson covers everything from contracts to malpractice and delve into HIPAA (a federal act that affects everyone in the health care field).

Computers and Office Equipment 

Today’s lesson explores the office equipment and computer hardware you're likely to use as an AMA. In addition, you will delve into software—both standard office programs and the specialized software we use in the field of medical information management.   

Filing Processes and Equipment 

If you think filing is a bore, this lesson will change your mind. You will discover what the rainbow of colored stickers on a medical file means, and you will even practice creating a patient chart yourself. You will also find out why medical offices love lateral files, and you will master the tricky rules of alphabetizing. (Yes, it's more challenging than it looks!)          

Records Management 

Now that you're an expert on the outside of a patient chart, it's time to look inside. Today you will find out which forms go in a medical record, and just where you will put each one. In addition, you will learn about two styles of note-taking: SOAP and CHEDDAR. And finally, you will delve into the topic of medical record audits and find out the legal way to correct a patient's chart.     

Appointment Scheduling, Check-In, and Check-Out 

It's time to introduce the star of the show: the patient. Today you will learn everything about what we call a patient encounter. This lesson focuses on the phone skills you can use to make appointments, handle questions, and soothe angry callers. Next, flip open the appointment book and explore the tricks for scheduling patients easily and efficiently. And finally, follow a patient's visit from start to finish, and see how many tasks an AMA does during that appointment.   

Reception Area Tasks and Communication Skills 

This lesson starts in the waiting room, where you will learn more about the tasks a receptionist handles—from opening and closing a medical office to keeping the reception area ship-shape. After that, understand barriers to communicating effectively with patients, and you will discover ways to overcome them. This lesson concludes with a fun and creative jobs that AMAs do: creating informational brochures and teaching aids.

Medical Insurance Basics 

Medicare, Medicaid, managed care, commercial insurance—what does it all mean? In today's lesson, you will find out! First, you will learn the meaning of terms like managed care, capitation, and fee-for-service. Next, explore government programs like Medicare, Medicaid, Workers' Compensation, and TRICARE. By the time you're done, you will have a good feel for the many types of insurance an AMA handles every day.    

The Medical Insurance Claim Form 

Did you ever study an insurance claim form? If so, you know it contains dozens of mysterious questions and checkboxes. Well, today you will come face-to-face with one of these claim forms—and conquer it. By the end of your lesson, you will know how to fill in each field of the CMS-1500 claim form. In fact, you will even get to try it yourself!            

Diagnostic Coding 

Medical coding is a hot field for AMAs, so it's a great specialty if you're looking for job security. In today's lesson, you will take a quick look at diagnostic coding and see why it's both fun and challenging. Explore the ICD-10-CM, talk about the detective work involved in abstracting a diagnostic statement, and explore the steps of coding a diagnosis.   

Procedural Coding

This lesson finishes up your tour of medical coding with an overview of procedural coding. First, you will learn all about a manual called the CPT and discover how to use it to code everything from surgeries to X-rays to acupuncture. After that, you will examine a second manual called the HCPCS (“hix-pix”), which contains codes for ambulances, root canals, and much more. This lesson also delves into anesthesia coding, a tricky but rewarding sub-specialty.         

The Business Office 

The final lesson concludes with a visit to the business office and focuses on how AMAs keep track of the money coming in and going out. In addition, you will learn about inventory control and supply ordering—two crucial jobs that help keep a medical office running smoothly. Finally, explore payroll management and investigate several jobs that fall under the umbrella of human resources.

Course 2: Medical Receptionist Administration Course

About a few types of qualifications that you can gain for a medical receptionist position
The personal characteristics that employers often look for in a potential medical receptionist
The duties and skills that are required of a medical receptionist
Tip and advice to help you become a medical receptionist
Understanding what it takes to become a medical receptionist
Learning about the benefits of becoming a medical receptionist
You will know where to start when pursuing a medical receptionist role

Course 3: Medical Secretary Course

Module 1: Introduction, Job Role and Responsibilities
Module 2 : How to manage Appointment Scheduling
Module 3 : Filing Systems in Medical Offices
Module 4 : Patient Confidentiality in the Healthcare Industry
Module 5 : Definition, Purpose and Benefits of Medical Records
Module 6 : Understanding Medical Terminology and Jargon
Module 7 : Information Technology and Computer Usage in Healthcare Administration
Module 8 : Information Technology and Computers
Module 9 : Medical Records Management
Module 10 : Health and Safety in a Healthcare Setting
Module 11 : Supplies and Inventory Management and Administration
Module 12 : Communication Skills in a Medical Office
Module 13 : Communication Skills in a Medical Office Part II
Module 14 : Law, Medical Services and Ethics
Module 15: Medical (Clinical) Coding, Billing and Important Aspects of Medical Administration
Module 16: Career Information and Prospects

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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