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English as a Second Language Online Bundle, 2 Certificate Courses

Improve Verbal And Written Communication Skills

Get English as a Second Language: A Workplace Communications Primer and Communication Strategies in this Bundle

1. English as a Second Language: Improve Verbal And Written Communication Skills

For people with intermediate competency in English as a second language, this course helps identify and fix deficiencies in effective workplace communication. It will provide the knowledge and tools to improve verbal and written communication skills, and the chance to practice them.

This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.

After you complete this English as a Second Language: A Workplace Communications course, you will be able to:

acknowledge existing skills in the areas of Speaking, Listening, Reading and Writing.
recognize gaps in skills compared to workplace communication needs.
understand cultural and workplace influences on communication and how to function within them.
learn and practise effective skills for oral and written communication, including technical forms such as email and videoconferencing.
develop an individual Action Plan for continued skill reinforcement and growth.

2. Communication Strategies: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

At the end of this Communication Strategies course, you will be able to:

Identify common communication problems that may be holding you back.
Develop skills to ask questions that give you information you need.
Learn what your non-verbal messages are telling others.
Develop skills to listen actively and empathetically to others.
Enhance your ability to handle difficult situations.
Deal with situations assertively.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

All courses are easy to follow and understand
Only 6 to 8 hours of study is required per course
Unlimited lifetime access to course materials
Study as many courses as you want
Delivered 100% on-line and accessible 24/7 from any computer or smartphone
You can study from home or at work, at your own pace, in your own time
Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

English as a Second Language 2 Course Bundle includes the following courses, below is a summary of each course:

Course 1 - Certificate in English as a Second Language: A Workplace Communications Primer Online Course

Session 1: Course Overview

Learning Objectives
Pre-Assignment
Pre-Assignment 1
Pre-Assignment 2

Session 2: Self Awareness – Skills of Self and Others

Skills, Influences and Environment, Part One
Skills, Influences and Environment, Part Two
Skills, Influences and Environment, Part Three
Skills, Influences and Environment, Part Four

Session 3: Words and Positive Workplace Culture

Language in the Workplace, Part One
Language in the Workplace, Part Two
The Tone of the Message, Part One
The Tone of the Message, Part Two
The Tone of the Message, Part Three
The Tone of the Message, Part Four
The Tone of the Message, Part Five
Reflective Journal, Part One
Reflective Journal, Part Two

Session 4: Productive Conversations

Productive Conversations
Defining Emotional Intelligence, Part One
Defining Emotional Intelligence, Part 2
Productive Word Choices, Part One
Productive Word Choices, Part Two
Productive Word Choices, Part Three

Session 5: Telephone/Videoconferencing

Review
Telephone/Videoconferencing, Part One
Telephone/Videoconferencing, Part Two
Telephone/Videoconferencing, Part Three
Telephone
Videoconferencing, Part One
Videoconferencing, Part Two

Session 6: Wordsmith’s Toolbox

Bones of Good Writing
Parts of Speech
From Words to Sentences
Punctuation, Part One
Punctuation, Part Two
Punctuation, Part Three
Grammar Guidelines

Session 7: Putting Words to Work

Good Communications, Part One
Good Communications, Part Two
Ingredients of an Effective Email, Part One
Ingredients of an Effective Email, Part Two
Ingredients of an Effective Email, Part Three
Ingredients of an Effective Email, Part Four
Ingredients of an Effective Email, Part Five
Ingredients of an Effective Email, Part Six
Ingredients of a Good Proposal
Selling your Brand and Ideas

Session 8: Individual Action Planning

Setting your Intention
Building Your Plan
Building Your Team
Decision Wheel Method

A Personal Action Plan

Starting Point
Where I Want to Go
How I Will Get There

Course 2 - Certificate in Communication Strategies Online Course

Session 1: Course Overview

Learning Objectives
Pre-Assignment
Pre-Course Assessment

Session 2: Creating Positive Relationships

Ten Quick Wins
Making Connections
The Power of Words

Session 3: Growing Our Self-Awareness

Do You Question Your Competence?
Competence Questionnaire
Developing Confidence

Session 4: Communication Basics

Defining a Skilled Communicator
Making Connections

Session 5: Communication Barriers

Case Study: New Neighbors
Common Barriers
Applying the Answers
Being Mindful

Session 6: Asking Questions

Asking Good Questions
Types of Open-Ended Questions
Introduction to Probing
Probing Methods
Pushing My Buttons

Session 7: Listening Skills

Can You Hear Me?
How Do You Rate Your Listening Ability?
Active Listening Skills
Responding to Feelings
Reading Cues
Demonstration Cues
Tips for Becoming a Better Listener
What Is Said and What Is Heard
Communication Situations

Session 8: Body Language

What Do Our Bodies Say?
Tips and Tricks
Managing Your Messages
The Signals People Send
Gestures
Interpreting Gestures

Session 9: Communication Styles

Understanding Dichotomies
Making Connections
Advantages and Disadvantages
Dichotomies in Action
Step Two
Step Three

Session 10: Creating a Positive Self-Image

Seven Things People Determine from Your Appearance
Pre-Assignment Review
Self-Evaluation

Session 11: Frame of Reference

Your Frame of Reference
Suspending Belief
Techniques for the Workplace
Prepare, Prepare, Prepare
Testing Our Theories
Delivering Your Message
Be Direct
Assertiveness
Self-Attitude
Words to Watch Out For
Your Inner Self Talk
Persuasion
Thirty Ways to Persuade
Case Study: A Negative Image
I Messages
The Assertive Formula
Expressing Your No
The Persistent Response
Guidelines for Saying No

Session 12: A Personal Action Plan

Starting Point
Where I Want to Go
How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.:	002EASL2CB
Delivery Mode:	Online
Course Access:	Unlimited lifetime access to course material
Time required:	Study at your own pace
Course Duration:	12-16 Hours
Assessments:	Yes
Qualification:	Certificate