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Certificate in Administrative Professional with Microsoft Office 2013 Master Online Course

Learn the basic and necessary skills to work as an Administrative Professional

This program teaches the skills students need to become a successful administrative professional

To be a successful Administrative Professional, you must possess skills to handle a wide variety of workplace tasks and scenarios.  Our administration courses provide training across a variety of skills necessary for this field in addition to training in the four main Microsoft Office programs: Word, Excel, PowerPoint, and Outlook.

Microsoft Office 2013 skills are important to have in any profession or workplace. Being able to work with Office programs is essential to today's workplace whether you are preparing for an entry-level or an advanced position. Developing skills and experience working with Microsoft Word, Excel, PowerPoint, and Outlook will allow you to work independently and problem solve in your job.

The material is presented in a step-by-step manner, and you will learn by completing readings and hands-on exercises, in addition to watching video presentations. The program also includes quizzes and exams, so you can assess your skills at regular intervals.

In addition to these Microsoft Office skills, you will learn about the modern professional workplace and how to maintain a professional image. You will learn the importance of time management, and workplace behaviors and ethics.

This program will help you develop verbal and written communication skills to effectively communicate with your coworkers and superiors. You will also explore technology basics like working with computers and other office tools and devices.  Learn record keeping and financial management essentials in order to comfortably take on responsibilities like budgeting or handling invoices. Gain knowledge of event planning basics, so you can organize office meetings and special events. Learn travel basics such as how to create itineraries for other employees and how to book travel. Also, gain career advancement training and job searching skills.

When you register you receive six (6) months to complete this program

In this program, learn about the following:

  • The constantly changing workplace and team environment
  • The virtual workplace
  • Ethical behavior in the workplace and business etiquette
  • Causes of workplace stress and how to handle them
  • Business etiquette
  • Best practices for written and verbal communication
  • Effective customer service
  • Records Management
  • Different types of meetings

You will also be able to do the following:

  • Work with computers and machines in the office
  • Invest and investment terms
  • Make travel arrangements
  • Create a job search plan
  • Understand the functions of management

Learn to do the following in Excel:

  • Create and modify basic worksheets and perform calculations
  • Modify the appearance of data within a worksheet
  • Use the print features, formulas, and functions
  • Create and modify charts
  • Convert, sort, filter, and manage lists
  • Insert and modify illustrations and tables
  • Use conditional formatting, styles, and pivot tables
  • Trace precedents and dependents
  • Convert text and validate/ consolidate data
  • Collaborate with others by protecting worksheets and workbooks
  • Create, use, edit, and manage macros
  • Import and export data

Learn to do the following in Word:

  • Create, format, and edit documents
  • Use the Ribbon and navigate the file tab
  • Create new documents and use templates
  • Add page numbers, headers and footers, and spell and grammar check documents
  • Work with images, including placing and sizing images, wrapping text around images, and using borders and effects
  • Adjust page orientation, layout, and columns
  • Change page and section breaks and add footnotes and endnotes
  • Change document views, using the navigation pane, and viewing multiple windows
  • Create a table of contents and insert bibliographies and indexes
  • Used advanced editing tools: track changes, accepting and rejecting changes, adding comments, and comparing and combining documents
  • Use Mail Merge and create envelopes and labels and protect documents
  • Use bookmarks, add watermarks, and customize the Ribbon

Learn to do the following in PowerPoint:

  • Start and end a PowerPoint session
  • Edit a presentation and run a slide show
  • Create different types of slides, format slides, and use templates
  • Use the Outline tab
  • Use the Slide Sorter to reorganize a presentation
  • Apply Tables and Charts and special effects to a presentation
  • Print various components of a presentation
  • Create customized presentations with templates
  • Use the slide, notes, and handout masters
  • Create, edit, and import charts
  • Create custom shows and manage hyperlinks
  • Secure and share presentations

Learn to do the following in Outlook:

  • Navigate the newest features 
  • Use the ribbon, tabs, groups, and commands
  • Explore the backstage view
  • Set up accounts and work with messages
  • Work with calendars and contacts
  • Create tasks and notes
  • Establish signatures and themes
  • Manage your inbox including filtering, creating search folders, and archiving
  • Toggle between multiple accounts

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You can download printer friendly course material or save for viewing offline
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New online courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete any administrative professional course receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Introduction to Microsoft Excel 2013

  • Creating a Microsoft Excel Workbook
  • The Ribbon
  • The Backstage View (The File Menu)
  • The Quick Access Toolbar
  • Entering Data in Microsoft Excel Worksheets
  • Formatting Microsoft Excel Worksheets
  • Using Formulas in Microsoft Excel
  • Working with Rows and Columns
  • Editing Worksheets
  • Finalizing Microsoft Excel Worksheets
  • Microsoft Excel (2013) New Features
  • Introduction to Microsoft Excel 2013 Exam

Intermediate Microsoft Excel 2013

  • Advanced Formulas
  • Working with Lists
  • Working with Illustrations
  • Visualizing Your Data
  • Working with Tables
  • Advanced Formatting
  • Microsoft Excel (2013) New Features
  • Intermediate Microsoft Excel 2013 Exam

Advanced Microsoft Excel 2013

  • Using Pivot Tables
  • Auditing Worksheets
  • Data Tools
  • Working with Others
  • Recording and Using Macros
  • Random Useful Items
  • Microsoft Excel (2013) New Features
  • Advanced Microsoft Excel 2013 Exam
  • Microsoft Excel 2013 Final Exam

Introduction to Microsoft Word 2013

  • Creating a Microsoft Word Document
  • The Ribbon
  • The File Tab
  • The Quick Access Toolbar
  • Formatting Microsoft Word Documents
  • Editing Documents
  • Finalizing Microsoft Word Documents
  • Introduction to Microsoft Word 2013 Exam

Intermediate Microsoft Word 2013

  • Advanced Formatting
  • Working with Tables
  • Working with Images
  • Page Layout
  • Working with Illustrations
  • Viewing Your Document(s)
  • Intermediate Microsoft Word 2013 Exam

Advanced Microsoft Word 2013

  • Working with Long Documents
  • Reviewing and Collaborating on Documents
  • Comparing and Combining Documents
  • Managing Mailings
  • Protecting Documents
  • Random Useful Items
  • Advanced Microsoft Word 2013 Exam
  • Microsoft Word 2013 Final Exam

Introduction to Microsoft PowerPoint 2013

  • Creating a PowerPoint Presentation
  • The Ribbon
  • The Quick Access Toolbar
  • The File Tab
  • Formatting Microsoft PowerPoint Presentations
  • Working with Images
  • Working with Tables and Charts
  • Finalizing Microsoft PowerPoint Presentations
  • Introduction to PowerPoint 2013 Exam

Advanced Microsoft PowerPoint 2013

  • Customizing Presentations
  • Presentation Masters
  • Working with Special Effects
  • Using SmartArt
  • Multimedia
  • Setting up the Slide Show
  • Outlines and Slides
  • Sharing and Securing a Presentation
  • Advanced PowerPoint 2013 Exam
  • PowerPoint 2013 (MOS) Final Exam

Introduction to Microsoft Outlook 2013

  • The Outlook Interface
  • Performing Popular Tasks in Outlook
  • Working with Messages
  • Working with the Calendar
  • Organizing Contacts
  • Introduction to Microsoft Outlook 2013 Exam

Advanced Microsoft Outlook 2013

  • Working with Tasks and Notes
  • Using Signature and Themes
  • Managing Your Inbox
  • Working with Multiple Email Accounts
  • Advanced Microsoft Outlook 2013 Exam
  • Microsoft Outlook 2013 Final Exam

Administrative Professional

  • The Dynamic Workplace
  • Workplace Behaviors
  • Communication Essentials
  • Technology Basics
  • Records and Financial Management
  • Meetings and Travel
  • Career Advancement
  • Administrative Professional Exam
  • Customer Service Basics
  • Developing Responsible Customer Service Skills
  • Developing Verbal and Nonverbal Communication
  • Customer Service Best Practices
  • Attracting Loyal Customers
  • Customer Service Exam
  • Become an Expert in Time Management
  • Microsoft Outlook and Time Management
  • Understanding the Importance of Goal Setting
  • Creating a Strategy to Achieve Smart Goals
  • Implementing by Building a Support System
  • Sustaining Goal Setting for Success
  • Goal Setting and Time Management Exam
  • The Impact of Unhealthy Personalities
  • Understanding People
  • Communication
  • Setting Boundaries
  • Handling Conflict
  • Working with Difficult People Exam
  • Major Functions and Forms of Business Writing
  • Writing and Communication Guidelines
  • Email and Instant Messenger
  • Letters, Documents, and Proposals
  • More Writing Tips
  • Business Writing Exam

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Can I register for programs if I am an international student?

Yes, because our programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.  How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register you receive six (6) months to complete this program.

3.  Do I have to buy additional materials?

No additional materials are required for this program.

4.  Can I get financial assistance?

our courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

5.  What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion.

6.  Am I guaranteed a job?

our programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

7.  Who will be my instructor?

Each student is paired with a facilitator for one-on-one interaction.  The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

8.  What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is best) and the latest version of Internet Explorer.

9.  Can I use a Mac?

No, this program cannot be taken on a Mac.

 10.  What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts.

She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

Janie Sullivan, MBA, MAEd, has been teaching adult learners for over 20 years. She has taught online over 10 years, specializing in writing, communications, and small business applications. She is the co-director of the Center for Teaching Excellence, an online resource for faculty development. Janie also directs the Center for Writing Excellence where she offers writing services, sponsors a writing contest, blogs, and publishes a free electronic newsletter for writers. Both centers are divisions in the Institute for Instructional Excellence, which Janie co-founded in 2009. She has been published in several newspapers and magazines as well as multiple online sites. She teaches communication, business strategy, leadership, and management courses. Janie just published a book "Develop and Deliver an Online Class." This is the third book she has written about writing and teaching online.

Note: This course is supported by multiple instructors at Webucator, a national training and courseware development company, all of whom are experts in their fields.

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Course Summary

Course ID No.: 007GES842
Delivery Mode: Online
Course Access: 9 Months
Tutor Support: Yes
Time required: 445 Hours
Qualification: Certificate