A Guide to Being a Great Boss, 5 Certificate Courses

Steps to Becoming a truly Influential and Likable Boss

A Guide to Being a Great Boss, 5 Certificate Courses

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Steps to Becoming a truly Influential and Likable Boss 

Being a great Boss is always a goal of every Business Owner, Managers and Leaders.

According to recent research, 86 percent of employees believe that if they like their boss they are more productive.

This incredible bundle includes 5 important courses such as The Professional Supervisor, The ABC’s Of Supervising Others: Coaching and Mentoring, Leadership Skills for Supervisors: Communication, Coaching, and Conflict, and Motivation Training: Motivating Your Workforce which would help you achieve your goal.

In this bundle you also will be taught how to adapt your management style to the individual, address problematic behaviors quicky, become more transparent and most importantly motivating your employees the right way.

For a comprehensive list of all courses available simply click the units of study tab.

This is an incredible opportunity to invest in yourself and your future, learn the most important managerial skills to take Your Career to the Next Level with Courses For Success today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Training Bundles

If you’re hoping to get more bang for your buck, check out the rest of the course training bundles from the Courses For Success range!

Receive Lifetime Access to Course Materials, so you can review at any time.

A Guide to Being a Great Boss, 5 Courses, below is a summary of each course:

Course 1 : The Professional Supervisor

  • Course Overview
  • Learning Objectives
  • Pre-Assignment
  • Questionnaire: Role As A Member of The Management Team
  • Questionnaire: Organizational Skills
  • Questionnaire: Leadership Skills
  • Questionnaire: Communication Skills
  • Questionnaire: Interaction/Team Skills
  • Questionnaire: Problem/Conflict Resolution Skills
  • Questionnaire: Pre-Course Score
  • Questionnaire: Post-Course Score
  • Adjusting to Your Role
  • Introduction
  • Be a Learner
  • Refresh Your Network
  • Leverage a Mentor
  • Set Limits
  • Let Go
  • Pre-Assignment Review
  • Making The Transition
  • Dealing With Older Employees
  • Dealing With Friends Who You Now Supervise
  • Dealing With Unions
  • A Supervisor’s Responsibilities
  • Making Connections
  • Action-Centered Leadership
  • Model Overview
  • Individual
  • Team
  • Task
  • Considering The Possibilities
  • Session 5: Making Plans
  • Old Sayings With Staying Power
  • Introduction
  • Breaking Down The Matrix
  • Progress and Maintenance Tasks
  • Prioritizing Case Study
  • The Four Elements
  • The Importance of Goals
  • Benefits for Employees
  • Planning to Plan
  • Session 6: Setting Goals
  • Going After Your Dreams
  • The SPIRIT Acronym
  • Defining Leadership
  • Making Connections
  • Key Characteristics
  • A Brief History, Part One
  • A Brief History, Part Two
  • The Leadership Formula
  • Where We Want To Be
  • Direction and Support
  • Case Studies
  • Situation Two
  • Situation Three
  • Situation Four
  • The Situational Leadership Model
  • The Situational Leadership II® Model
  • Director’s Style
  • Coach’s Style
  • Supporter’s Style
  • Delegator’s Style
  • Understanding Your Comfort Zone
  • Our Comfort Zone
  • The Cyclical Process
  • What’s Your Type? How About Mine?
  • Assessing Your Preferences
  • Identifying Your Characteristics and Preferences
  • Example
  • Questionnaire
  • What Does it Mean To Have a Number?
  • Mostly A’s – Inquiring Rationals, Part One
  • Mostly A’s – Inquiring Rationals, Part Two
  • Mostly B’s – Authentic Idealists, Part One
  • Mostly B’s – Authentic Idealists, Part Two
  • Mostly C’s – Organized Guardians, Part One
  • Mostly C’s – Organized Guardians, Part Two
  • Mostly D’s – Resourceful Artisans
  • Mostly D’s – Resourceful Artisans, Part Two
  • What’s Important?
  • Making Connections
  • Team Building Tips
  • What is a Team?
  • What Does That Mean?
  • Advantages and Disadvantages of Teams
  • The Advantages of Teams
  • The Advantages of Teams
  • How Can Teams Help Employees Grow?
  • Developing a High-Performing Team
  • The Five Stages of Team Development
  • Forming
  • Storming
  • Norming
  • Performing
  • Adjourning
  • How Can I Help?
  • Team Problem Solving
  • Tips for Effective Leadership
  • Characteristics of Team Players
  • Communication Skills
  • Defining Communication
  • Making Connections
  • Communication Barriers
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Making Connections
  • Building Relationships with Questions
  • Open Questions
  • Closed Questions
  • Opening Up Questions
  • Probing Techniques
  • Verbal and Non-Verbal Probes
  • Probing Techniques
  • The Communication Process
  • Breaking Down the Process
  • Tips and Tricks
  • Motivating Employees
  • To Motivate or Instigate
  • The Carrot
  • The Whip
  • The Plant
  • What Do You Think?
  • Making Connections
  • Orientation and Onboarding
  • The First 48 Hours
  • Orientation
  • Onboarding
  • How Did Your Orientation Rate?
  • Questions
  • Training Tips and Tricks
  • Guidelines for Effective Training
  • Developing Your Training Skills
  • Providing Feedback
  • The Purpose of Feedback
  • In Private
  • Balanced
  • Relevant
  • Specific
  • Documented
  • Personal (In the Right Way)
  • Skill Building
  • Receiving Feedback
  • Doing Delegation Right
  • Delegation is a Key Skill!
  • Defining Responsibility and Accountability
  • Defining Delegation
  • Making Connections
  • Dealing with Conflict
  • Process Overview
  • Deciding When To Get Involved
  • The Problem Solving Model
  • Breaking Down The Model
  • Background Information, Part One
  • Background Information, Part Two
  • Team Leader's Worksheet
  • Managing Disciplinary Issues
  • What is Discipline?
  • The Disciplinary Meeting
  • The Disciplinary Meeting
  • A Sample Discipline Checklist for a Supervisor
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 :The ABC’s Of Supervising Others

  • Course Overview
  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment Review
  • Session 3: Making the Transition
  • How Will My Role Change?
  • Coping with the Changes
  • What to Say If You’re Teased About Being the Boss
  • Tips for Learning the Ropes Quickly, Part One
  • Tips for Learning the Ropes Quickly, Part Two
  • Questions Supervisors Have
  • Responsibilities of a Supervisor
  • Making Connections
  • Key Behaviors and Attitudes
  • Building the Right Environment
  • Cues for Success
  • Motivation from Within
  • Making Connections
  • Committing to Lifelong Learning
  • The Value of Practice
  • Learning Plans
  • Setting Goals
  • Know Where You Are Going
  • Getting Specific
  • Setting Goals with SPIRIT
  • Planning for Success
  • How Can Planning Help Me?
  • Getting Things In Order
  • Getting Things In Order
  • Making Connections
  • Mastering E-mail
  • Calculating Your Time
  • Tips for Tackling the E-Mail Monster
  • Time Management Tips
  • Key Planning Points
  • Putting Plans into Action with Scheduling Aids
  • Organizing Your Work Area and Your Paperwork
  • Organizing Your Work Area and Your Paperwork
  • The Master Plan
  • The Supporting Plan
  • Usage of Resources
  • The Next Steps
  • Suggestions to Maximize Planning and Prioritizing
  • Active Listening Techniques
  • About Active Listening
  • Key Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Communication Skills
  • Questioning Skills
  • Open Questions
  • Closed Questions
  • Opening Up Our Questions
  • Probing Techniques
  • Probing Techniques
  • Pushing My Buttons
  • What Is Said and What Is Heard
  • Managing Our Non-Verbal Messages
  • Giving Feedback
  • Six Characteristics of Effective Feedback, Part One
  • Six Characteristics of Effective Feedback, Part Two
  • Six Characteristics of Effective Feedback, Part Three
  • Skill Building
  • Receiving Feedback
  • Giving Instructions
  • Understanding Learning Styles
  • Obstacles to Effective Instructions
  • Orders, Requests, and Suggestions
  • Defining the Terms
  • Requests
  • Suggestions
  • Making Connections
  • Managing Conflict
  • The Conflict Resolution Process
  • When To Get Involved
  • Breaking Down the Process
  • Managing Challenging Situations
  • Steps for a Difficult Conversation
  • Step 1: Make Sure the Receiver is Ready
  • Step 2: State Your Purpose
  • Step 3: Ask For Their Story
  • Step 4: Tell Your Side
  • Step 5: Get to The Third Side
  • Step 6: Evaluate the Three F’s
  • Step 7: Create an Action Plan, If Appropriate
  • Step 8: Follow Up
  • Case Studies
  • Dealing with Others
  • Understanding Your Relationships
  • Establishing Credibility
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 : Coaching and Mentoring

  • Course Overview
  • Learning Objectives
  • Pre-Assignment: Introduction
  • Pre-Assignment Assessment: Communication Skills
  • Pre-Course Assessment
  • Defining Coaching and Mentoring
  • Coaching and Mentoring
  • Mentees, Proteges, and Telemachus
  • Matching Mentors
  • Defining Coaching
  • What Coaching Is Not
  • The Coaching Formula
  • The Three Factors
  • Coaching Skills
  • Coaching Assessment Review
  • Coaching Assessment and Scoring
  • Making Connections
  • Interpersonal Communication Skills
  • What are Communication Skills?
  • Making Connections
  • Getting Better with Communication
  • Open Questions
  • Closed Questions
  • Probing Techniques
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Critical Coaching Skills
  • The Five Skills
  • Making Connections
  • Setting Goals with SPIRIT
  • Setting Achievable Goals
  • Identifying Your Dreams
  • Inspiring Ideas
  • SPIRIT Goals
  • Getting on Track
  • Learning Styles and Principles
  • Learning Styles
  • Making Connections
  • Adult Learning Principles, Part One
  • Adult Learning Principles, Part Two
  • The Benefits/Consequences Matrix
  • Coaching Tools
  • Skills Involved in Coaching
  • Mix and Match
  • The Coaching Model
  • The Four Steps
  • Key Characteristics
  • Giving Effective Feedback
  • Important Elements, Part One
  • Important Elements, Part Twos
  • Coaching Problems and Solutions
  • Case Studies
  • Making Connections
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 : Leadership Skills for Supervisors: Communication, Coaching, and Conflict

  • Course Overview
  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment Review
  • Making Connections
  • What’s Your Type? How About Mine?
  • Seeking Information
  • Identifying Your Characteristics and Preferences
  • Questionnaire
  • What Does it Mean To Have a Number?
  • Mostly A’s – Inquiring Rationals, Part One
  • Mostly A’s – Inquiring Rationals, Part Two
  • Mostly B’s – Authentic Idealists, Part One
  • Mostly B’s – Authentic Idealists, Part Two
  • Mostly C’s – Organized Guardians, Part One
  • Mostly C’s – Organized Guardians, Part Two
  • Mostly D’s – Resourceful Artisans, Part One
  • Mostly D’s – Resourceful Artisans, Part Two
  • What’s Important?
  • Debrief
  • Understanding Introverts and Extroverts
  • Questionnaire
  • Using the Continuum
  • Case Study
  • Understanding Leadership
  • About Leadership
  • The Situational Leadership II® Model
  • Understanding Your Comfort Zone
  • Choosing Our Style
  • The Cyclical Process
  • Managing Performance
  • Making Connections
  • Servant Leadership
  • Making Connections
  • Onboarding and Orientation
  • First Day Disasters
  • Considering the Consequences
  • Manage Your Time and Your Energy
  • Introduction
  • Larks and Owls
  • SPIRIT Goals
  • Organizing Your Workspace, Part One
  • Organizing Your Workspace, Part Two
  • Organizing Your Workspace, Part Three
  • Our Top Time Management Tip
  • The Commitment Curve
  • The Big Picture
  • The Phases of the Curve
  • Stages of the Curve
  • Stage One: Uninformed Optimism
  • Stage Two: Informed Pessimism
  • Stage Three: Hopeful Realism
  • Stage Four: Informed Optimism
  • Summary
  • What Can Be Done to Bridge the Commitment Gap?
  • Employee Development Models
  • The Coaching Model
  • Step One: Frame a Conversation, Part One
  • Step One: Frame a Conversation, Part Two
  • Step Two: Create Opportunities
  • Step Three: Create an Action Plan
  • Step Four: Give Feedback, Part One
  • Step Four: Give Feedback, Part Two
  • The Dialogue Model
  • Defining I Messages
  • Building the Message
  • Description Techniques
  • The Consequences and Benefits Matrix
  • Dealing with Conflict and Difficult Issues
  • Reflection
  • Techniques for Resolving Conflict
  • What Successful Leaders Do
  • Secrets to Success
  • Creating the Right Environment
  • Making Connections
  • Practices to Practice
  • Making Connections
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 : Motivation Training: Motivating Your Workforce

  • Course Overview
  • Learning Objectives
  • Pre-Assignment
  • What is Motivation?
  • Defining Motivation
  • Supervising and Motivation
  • Why is Motivation Important?
  • Identifying Motivators
  • Making Connections
  • What Do You Think?
  • Motivational Theories
  • A Look at Theory
  • Herzberg's Motivational versus Maintenance (or Hygiene) Factors
  • Supervisor's versus Higher Management’s Role
  • Motivation Theories
  • Pre-Assignment Review
  • Setting Goals
  • Setting Goals with SPIRIT
  • Goal Setting and Goal Getting!
  • The Role of Values
  • Developing Targets
  • Making Connections
  • What Do We Value In Work?
  • Identifying Your Values
  • Narrowing Down Your Values
  • Bringing It All Together
  • Bringing It All Together, Part Two
  • Creating a Motivational Climate
  • Behavioral (Reinforcement) Theory
  • Reinforcement Theory
  • The Big Question
  • Expectancy Theory
  • McClelland’s Needs Theory
  • Applying Your Skills
  • Situational Analysis
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Case Studies
  • Designing Motivating Jobs
  • Designing My Job
  • Five Key Characteristics
  • Techniques for Job Design or Redesign
  • A Motivational Checklist
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

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Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

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Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

About this Course

Steps to Becoming a truly Influential and Likable Boss 

Being a great Boss is always a goal of every Business Owner, Managers and Leaders.

According to recent research, 86 percent of employees believe that if they like their boss they are more productive.

This incredible bundle includes 5 important courses such as The Professional Supervisor, The ABC’s Of Supervising Others: Coaching and Mentoring, Leadership Skills for Supervisors: Communication, Coaching, and Conflict, and Motivation Training: Motivating Your Workforce which would help you achieve your goal.

In this bundle you also will be taught how to adapt your management style to the individual, address problematic behaviors quicky, become more transparent and most importantly motivating your employees the right way.

For a comprehensive list of all courses available simply click the units of study tab.

This is an incredible opportunity to invest in yourself and your future, learn the most important managerial skills to take Your Career to the Next Level with Courses For Success today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Training Bundles

If you’re hoping to get more bang for your buck, check out the rest of the course training bundles from the Courses For Success range!

Receive Lifetime Access to Course Materials, so you can review at any time.

A Guide to Being a Great Boss, 5 Courses, below is a summary of each course:

Course 1 : The Professional Supervisor

  • Course Overview
  • Learning Objectives
  • Pre-Assignment
  • Questionnaire: Role As A Member of The Management Team
  • Questionnaire: Organizational Skills
  • Questionnaire: Leadership Skills
  • Questionnaire: Communication Skills
  • Questionnaire: Interaction/Team Skills
  • Questionnaire: Problem/Conflict Resolution Skills
  • Questionnaire: Pre-Course Score
  • Questionnaire: Post-Course Score
  • Adjusting to Your Role
  • Introduction
  • Be a Learner
  • Refresh Your Network
  • Leverage a Mentor
  • Set Limits
  • Let Go
  • Pre-Assignment Review
  • Making The Transition
  • Dealing With Older Employees
  • Dealing With Friends Who You Now Supervise
  • Dealing With Unions
  • A Supervisor’s Responsibilities
  • Making Connections
  • Action-Centered Leadership
  • Model Overview
  • Individual
  • Team
  • Task
  • Considering The Possibilities
  • Session 5: Making Plans
  • Old Sayings With Staying Power
  • Introduction
  • Breaking Down The Matrix
  • Progress and Maintenance Tasks
  • Prioritizing Case Study
  • The Four Elements
  • The Importance of Goals
  • Benefits for Employees
  • Planning to Plan
  • Session 6: Setting Goals
  • Going After Your Dreams
  • The SPIRIT Acronym
  • Defining Leadership
  • Making Connections
  • Key Characteristics
  • A Brief History, Part One
  • A Brief History, Part Two
  • The Leadership Formula
  • Where We Want To Be
  • Direction and Support
  • Case Studies
  • Situation Two
  • Situation Three
  • Situation Four
  • The Situational Leadership Model
  • The Situational Leadership II® Model
  • Director’s Style
  • Coach’s Style
  • Supporter’s Style
  • Delegator’s Style
  • Understanding Your Comfort Zone
  • Our Comfort Zone
  • The Cyclical Process
  • What’s Your Type? How About Mine?
  • Assessing Your Preferences
  • Identifying Your Characteristics and Preferences
  • Example
  • Questionnaire
  • What Does it Mean To Have a Number?
  • Mostly A’s – Inquiring Rationals, Part One
  • Mostly A’s – Inquiring Rationals, Part Two
  • Mostly B’s – Authentic Idealists, Part One
  • Mostly B’s – Authentic Idealists, Part Two
  • Mostly C’s – Organized Guardians, Part One
  • Mostly C’s – Organized Guardians, Part Two
  • Mostly D’s – Resourceful Artisans
  • Mostly D’s – Resourceful Artisans, Part Two
  • What’s Important?
  • Making Connections
  • Team Building Tips
  • What is a Team?
  • What Does That Mean?
  • Advantages and Disadvantages of Teams
  • The Advantages of Teams
  • The Advantages of Teams
  • How Can Teams Help Employees Grow?
  • Developing a High-Performing Team
  • The Five Stages of Team Development
  • Forming
  • Storming
  • Norming
  • Performing
  • Adjourning
  • How Can I Help?
  • Team Problem Solving
  • Tips for Effective Leadership
  • Characteristics of Team Players
  • Communication Skills
  • Defining Communication
  • Making Connections
  • Communication Barriers
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Making Connections
  • Building Relationships with Questions
  • Open Questions
  • Closed Questions
  • Opening Up Questions
  • Probing Techniques
  • Verbal and Non-Verbal Probes
  • Probing Techniques
  • The Communication Process
  • Breaking Down the Process
  • Tips and Tricks
  • Motivating Employees
  • To Motivate or Instigate
  • The Carrot
  • The Whip
  • The Plant
  • What Do You Think?
  • Making Connections
  • Orientation and Onboarding
  • The First 48 Hours
  • Orientation
  • Onboarding
  • How Did Your Orientation Rate?
  • Questions
  • Training Tips and Tricks
  • Guidelines for Effective Training
  • Developing Your Training Skills
  • Providing Feedback
  • The Purpose of Feedback
  • In Private
  • Balanced
  • Relevant
  • Specific
  • Documented
  • Personal (In the Right Way)
  • Skill Building
  • Receiving Feedback
  • Doing Delegation Right
  • Delegation is a Key Skill!
  • Defining Responsibility and Accountability
  • Defining Delegation
  • Making Connections
  • Dealing with Conflict
  • Process Overview
  • Deciding When To Get Involved
  • The Problem Solving Model
  • Breaking Down The Model
  • Background Information, Part One
  • Background Information, Part Two
  • Team Leader's Worksheet
  • Managing Disciplinary Issues
  • What is Discipline?
  • The Disciplinary Meeting
  • The Disciplinary Meeting
  • A Sample Discipline Checklist for a Supervisor
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 :The ABC’s Of Supervising Others

  • Course Overview
  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment Review
  • Session 3: Making the Transition
  • How Will My Role Change?
  • Coping with the Changes
  • What to Say If You’re Teased About Being the Boss
  • Tips for Learning the Ropes Quickly, Part One
  • Tips for Learning the Ropes Quickly, Part Two
  • Questions Supervisors Have
  • Responsibilities of a Supervisor
  • Making Connections
  • Key Behaviors and Attitudes
  • Building the Right Environment
  • Cues for Success
  • Motivation from Within
  • Making Connections
  • Committing to Lifelong Learning
  • The Value of Practice
  • Learning Plans
  • Setting Goals
  • Know Where You Are Going
  • Getting Specific
  • Setting Goals with SPIRIT
  • Planning for Success
  • How Can Planning Help Me?
  • Getting Things In Order
  • Getting Things In Order
  • Making Connections
  • Mastering E-mail
  • Calculating Your Time
  • Tips for Tackling the E-Mail Monster
  • Time Management Tips
  • Key Planning Points
  • Putting Plans into Action with Scheduling Aids
  • Organizing Your Work Area and Your Paperwork
  • Organizing Your Work Area and Your Paperwork
  • The Master Plan
  • The Supporting Plan
  • Usage of Resources
  • The Next Steps
  • Suggestions to Maximize Planning and Prioritizing
  • Active Listening Techniques
  • About Active Listening
  • Key Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Communication Skills
  • Questioning Skills
  • Open Questions
  • Closed Questions
  • Opening Up Our Questions
  • Probing Techniques
  • Probing Techniques
  • Pushing My Buttons
  • What Is Said and What Is Heard
  • Managing Our Non-Verbal Messages
  • Giving Feedback
  • Six Characteristics of Effective Feedback, Part One
  • Six Characteristics of Effective Feedback, Part Two
  • Six Characteristics of Effective Feedback, Part Three
  • Skill Building
  • Receiving Feedback
  • Giving Instructions
  • Understanding Learning Styles
  • Obstacles to Effective Instructions
  • Orders, Requests, and Suggestions
  • Defining the Terms
  • Requests
  • Suggestions
  • Making Connections
  • Managing Conflict
  • The Conflict Resolution Process
  • When To Get Involved
  • Breaking Down the Process
  • Managing Challenging Situations
  • Steps for a Difficult Conversation
  • Step 1: Make Sure the Receiver is Ready
  • Step 2: State Your Purpose
  • Step 3: Ask For Their Story
  • Step 4: Tell Your Side
  • Step 5: Get to The Third Side
  • Step 6: Evaluate the Three F’s
  • Step 7: Create an Action Plan, If Appropriate
  • Step 8: Follow Up
  • Case Studies
  • Dealing with Others
  • Understanding Your Relationships
  • Establishing Credibility
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 : Coaching and Mentoring

  • Course Overview
  • Learning Objectives
  • Pre-Assignment: Introduction
  • Pre-Assignment Assessment: Communication Skills
  • Pre-Course Assessment
  • Defining Coaching and Mentoring
  • Coaching and Mentoring
  • Mentees, Proteges, and Telemachus
  • Matching Mentors
  • Defining Coaching
  • What Coaching Is Not
  • The Coaching Formula
  • The Three Factors
  • Coaching Skills
  • Coaching Assessment Review
  • Coaching Assessment and Scoring
  • Making Connections
  • Interpersonal Communication Skills
  • What are Communication Skills?
  • Making Connections
  • Getting Better with Communication
  • Open Questions
  • Closed Questions
  • Probing Techniques
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Critical Coaching Skills
  • The Five Skills
  • Making Connections
  • Setting Goals with SPIRIT
  • Setting Achievable Goals
  • Identifying Your Dreams
  • Inspiring Ideas
  • SPIRIT Goals
  • Getting on Track
  • Learning Styles and Principles
  • Learning Styles
  • Making Connections
  • Adult Learning Principles, Part One
  • Adult Learning Principles, Part Two
  • The Benefits/Consequences Matrix
  • Coaching Tools
  • Skills Involved in Coaching
  • Mix and Match
  • The Coaching Model
  • The Four Steps
  • Key Characteristics
  • Giving Effective Feedback
  • Important Elements, Part One
  • Important Elements, Part Twos
  • Coaching Problems and Solutions
  • Case Studies
  • Making Connections
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 : Leadership Skills for Supervisors: Communication, Coaching, and Conflict

  • Course Overview
  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment Review
  • Making Connections
  • What’s Your Type? How About Mine?
  • Seeking Information
  • Identifying Your Characteristics and Preferences
  • Questionnaire
  • What Does it Mean To Have a Number?
  • Mostly A’s – Inquiring Rationals, Part One
  • Mostly A’s – Inquiring Rationals, Part Two
  • Mostly B’s – Authentic Idealists, Part One
  • Mostly B’s – Authentic Idealists, Part Two
  • Mostly C’s – Organized Guardians, Part One
  • Mostly C’s – Organized Guardians, Part Two
  • Mostly D’s – Resourceful Artisans, Part One
  • Mostly D’s – Resourceful Artisans, Part Two
  • What’s Important?
  • Debrief
  • Understanding Introverts and Extroverts
  • Questionnaire
  • Using the Continuum
  • Case Study
  • Understanding Leadership
  • About Leadership
  • The Situational Leadership II® Model
  • Understanding Your Comfort Zone
  • Choosing Our Style
  • The Cyclical Process
  • Managing Performance
  • Making Connections
  • Servant Leadership
  • Making Connections
  • Onboarding and Orientation
  • First Day Disasters
  • Considering the Consequences
  • Manage Your Time and Your Energy
  • Introduction
  • Larks and Owls
  • SPIRIT Goals
  • Organizing Your Workspace, Part One
  • Organizing Your Workspace, Part Two
  • Organizing Your Workspace, Part Three
  • Our Top Time Management Tip
  • The Commitment Curve
  • The Big Picture
  • The Phases of the Curve
  • Stages of the Curve
  • Stage One: Uninformed Optimism
  • Stage Two: Informed Pessimism
  • Stage Three: Hopeful Realism
  • Stage Four: Informed Optimism
  • Summary
  • What Can Be Done to Bridge the Commitment Gap?
  • Employee Development Models
  • The Coaching Model
  • Step One: Frame a Conversation, Part One
  • Step One: Frame a Conversation, Part Two
  • Step Two: Create Opportunities
  • Step Three: Create an Action Plan
  • Step Four: Give Feedback, Part One
  • Step Four: Give Feedback, Part Two
  • The Dialogue Model
  • Defining I Messages
  • Building the Message
  • Description Techniques
  • The Consequences and Benefits Matrix
  • Dealing with Conflict and Difficult Issues
  • Reflection
  • Techniques for Resolving Conflict
  • What Successful Leaders Do
  • Secrets to Success
  • Creating the Right Environment
  • Making Connections
  • Practices to Practice
  • Making Connections
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 : Motivation Training: Motivating Your Workforce

  • Course Overview
  • Learning Objectives
  • Pre-Assignment
  • What is Motivation?
  • Defining Motivation
  • Supervising and Motivation
  • Why is Motivation Important?
  • Identifying Motivators
  • Making Connections
  • What Do You Think?
  • Motivational Theories
  • A Look at Theory
  • Herzberg's Motivational versus Maintenance (or Hygiene) Factors
  • Supervisor's versus Higher Management’s Role
  • Motivation Theories
  • Pre-Assignment Review
  • Setting Goals
  • Setting Goals with SPIRIT
  • Goal Setting and Goal Getting!
  • The Role of Values
  • Developing Targets
  • Making Connections
  • What Do We Value In Work?
  • Identifying Your Values
  • Narrowing Down Your Values
  • Bringing It All Together
  • Bringing It All Together, Part Two
  • Creating a Motivational Climate
  • Behavioral (Reinforcement) Theory
  • Reinforcement Theory
  • The Big Question
  • Expectancy Theory
  • McClelland’s Needs Theory
  • Applying Your Skills
  • Situational Analysis
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Case Studies
  • Designing Motivating Jobs
  • Designing My Job
  • Five Key Characteristics
  • Techniques for Job Design or Redesign
  • A Motivational Checklist
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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Benefits:
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Course Summary

Course ID: 001GBGBVS
Delivery Mode: Online
Access: Unlimited lifetime access to course material
Time: Study at your own pace
Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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