Logging In - Troubleshooting Guide

This guide has been designed to allow you multiple options for overcoming login issues with your course, please attempt the instructions outlined in this guide before contacting us as this resolves login issues 99% of the time, if you have exhausted the possibilities in this troubleshooting guide please contact us at email/info)(coursesforsuccess.com.

 

Issue: Incorrect Password
Solution:
 The username and password fields are case sensitive.  Make sure that you don't have caps lock on and that your keyboard is in the correct language.

 

Issue: login issues with Safari, iPhone and iPad

The below instructions should help you continue on with your studies, due to conflicts with Safari some students have reported login issues such as clicking "log in" simply refreshing the page without providing an error message asking them to login, to solve this we recommend following the below steps.

Note, as this issue is mainly affecting the Safari browser specifically we recommend using an alternate web browser, the latest version of the following should be suitable:

Internet Explorer
Chrome
Firefox
 

If you would like to proceed using Safari as your web browser, you will need to follow these steps to ensure that you can access your course material

Safari on desktop/laptop

Step 1.

Open Safari on the quiz that is not working. Go to Safari settings and click on preferences.

 

Step 2.

Under Privacy tag >> Block cookies, you can see three options "From third party and advertisers", "Always" and "Never". Make sure Block cookies is set to "Never".


Not working?

If your issues have not been resolved by following the above process then please attempt to login at the following URL using your username and password:

http://www.proprofs.com/classroom/?ID=1752610

Note, you can retrieve this URL by clicking the "Forgot Password" link on your course login page and entering your email address, this will email you a copy of your password and the above URL address.

 

Safari on iPad/iPhone

Step 1.

Open iPad settings and select Safari. Do the same for iPhones.

Step 2.

In Privacy >> Accept Cookies, you can see three options "From visited", "Always" and Never? Make sure Accept Cookies is set to "Always".

Not working?

If your issues have not been resolved by following the above process then please attempt to login at the following URL using your username and password:

http://www.proprofs.com/classroom/?ID=1752610

Note, you can retrieve this URL by clicking the "Forgot Password" link on your course login page and entering your email address, this will email you a copy of your password and the above URL address.


Need to talk with someone?

If you are experiencing technical difficulties contact us at email/info)(coursesforsuccess.com and we will do our best to assist you.