Reception 3-Course Bundle: Mastering Hospitality Excellence

1. Reception Course
2. PA Telephone Skills Course
3. Meeting and Greeting Customers Course

This specially curated collection of courses is designed to equip you with the essential skills and knowledge to excel in various aspects of reception and administration roles. Whether you're a budding receptionist, personal assistant, or aspiring to enhance your customer service expertise, this bundle has something for everyone.

1. Reception Course: 

Dive into the fundamentals of reception with this course, covering key principles, communication strategies, and the art of creating a warm and welcoming environment. Master the skills necessary to be the face of any organization and leave a lasting positive impression on guests.

2. PA Telephone Skills Course: 

Elevate your communication proficiency with a focus on telephone etiquette. Learn the art of handling calls professionally, managing inquiries, and enhancing your overall telephonic presence. This course is tailored for personal assistants aiming to excel in managing communications effectively.

3. Meeting and Greeting Customers Course:

 Explore the nuances of meeting and greeting customers with finesse. From body language to verbal communication, this course delves into the intricacies of creating positive interactions. Enhance your ability to engage with customers, leaving them with a memorable and positive experience.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

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Course Fast Facts:

1. All courses are easy to follow and understand
2. Unlimited lifetime access to course materials
3. Study as many courses as you want
4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
5. You can study from home or at work, at your own pace, in your own time
6. Download printer friendly course content

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Course Bundle includes the following courses, below is a summary of each course  

Course 1: Reception Course

Module 1: The Role of the Receptionist

• What is a receptionist? We will define the nature of the role, and explain exactly what a front of house receptionist is
• How to be prepared for literally anything - one day is never the same as the next
• Being the face of the company - what you need to do, how you need to do it, what you need to wear, and how you need to present yourself
• A general overview of the duties of a receptionist

Module 2 : The Different Types of Receptionist and the Subtle Differences Between Them

• The different types of receptionist roles there are in the job market, and why there are subtle differences between them
• Legal receptionists
• Medical receptionists
• Educational institute receptionists

Module 3 : The Essentials of Communication

• The principles to create a powerful first impression. How can this be done?
• The principles to confirm how your message comes across. How can you check the message received is the correct one?
• How to use voice, tone, and language to build trust, credibility, and confidence
• How can you identify the customer's needs?

Module 4 : Practice Good Telephone Skills

• How to communicate using the tone of your voice and the language you use
• How the lack of body language can sometimes impact on telephone conversations
• The appropriate language to use during a professional telephone call
• Follow up actions after a telephone conversation

Module 5 : Sending Formal Messages/Sending Informal Messages

• We will reiterate the importance of good quality telephone skills
• What is a formal message?
• What is an informal message?
• The vital nature of confidentiality when taking and sending messages

Module 6 : Database Management and Booking/Reservation Procedures

• What a database may be used for
• Confidentiality in terms of database use
• How to maintain a database in the most effective way
• The kinds of bookings/reservations you may need to do as part of your reception work

Module 7 : Following Routine Administrative Procedures and Developing Filing Systems

• What are routine administrative tasks or procedures? A general overview
• The differences between the duties of a receptionist and the duties of a secretary
• The routine daily administrative tasks you should be undertaking as a receptionist
• What is a filing system, and why is it important?

Module 8 : Security & Safety Issues / Health & Safety Considerations in the Workplace

• What is health & safety?
• Who has the responsibility to ensure health and safety in the workplace?
• What types of accidents or incidents can occur?
• How can we all stay safe during our working hours?

Module 9 : Confidentiality

• What is confidentiality, and why is it important?
• Data Protection, and how it affects both you and the workplace
• The consequences of a breach of confidentiality
• How to maintain confidentiality

Module 10 : Successful Meetings & Minute Taking, Meeting & Accommodation Arrangements

• What makes a successful meeting/pre-arrangements you need to make
• What is minute-taking? How it is part of a receptionist's job, and how to do it
• How minutes should be presented after the meeting, in terms of format and content
• What arrangements may you need to make in terms of accommodation for meeting attendees?

Module 11 : Organisational Skills & Time Management

• What are organisational skills?
• How can you prioritise?
• Scenarios to help you understand how prioritising works in practice
• Time management, how you can make it work for you

Module 12 : Effective Business Communication

• How written and verbal communication differs
• What types of business communication in a written form you may need to use
• Written communication formats
• Formal and informal written communication

Module 13 : How Technology is Important in Reception Work

• How technology plays a part in administrative work overall
• What types of technology you may need to use
• What software packages you may need to use
• Away from the computer, how most of your daily working life includes technology in some guise

Module 14 : The Importance of Team Work

• What is team work?
• How does team work relate to a receptionist role?
• What attributes make a good team player?
• What are the advantages of team work, and are there any disadvantages?
• Module 15: Reception Area Appearance
• Why the appearance of the reception area is just as important as personal appearance
• How to make a reception area look welcoming, yet professional
• Small extras which make all the difference
• Reception area maintenance

Module 16: Career Progression / From Receptionist to…

• The types of receptionist roles you can undertake, with one eye on career progression
• The possible future career roads a current receptionist can take
• The skills you can master during your time as a receptionist, to make you indispensable during your future career choices
• Administrative career roads in more depth

Module 17: To Sum It All Up: Reception Work Explained

• A reiteration on what reception work is in its most basic form
• Summing up the key skills and attributes a top receptionist should have
• The importance of first impressions - let's sum it all up again!
• How to get into reception work

Course 2: PA Telephone Skills Course

Module 1: Creating a Professional Image
Module 2: Developing Your Telephone Style
Module 3: Controlling the Telephone Process
Module 4: Developing Flexibility
Module 5: Personal Development

Course 3: Meeting and Greeting Customers Course

Module 01: Introduction
Module 02: How to Ensure that the Customer’s First Impression is a Positive Experience
Module 03: Understanding Basic Customer Needs

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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