Section One: Getting Started

• Objectives

Section Two: The Request

• Requests for Proposals

Section Three: The Proposal-writing Process

• A Winning Proposal
• The Proposal-writing Process

Section Four: The Requirement

• What does the customer want?
• What does your company want?
• Initial data gathering

Section Five: Why Pick Us?

• Key Differentiators
• Key Messages

Section Six: Illustrations

• Illustrations
• Sample Illustrations

Section Seven: Proposal Structure

• The Basic Outline
• Creating and Sequencing your Table of Contents

Section Eight: Details and Research

• The Reader
• Organizing your information
• Identifying Resources

Section Nine: Writing Skills Revision – Part One

• Spelling
• Grammar
• Punctuation
• Language

Section Ten: – Writing Skill Revision, Part Two

• Parts of a Sentence
• Write faster – effective writing
• Paragraphs

Section Eleven: Writing the text of the Proposal

• Choosing a Format
• Templates
• Proposal Content
• Executive Summaries

Section Twelve: Proofreading, Editing, and Finishing

• Proofreading
• Review/Peer Review
• The Appearance – Printing and Publishing

Section Thirteen:

• Wrapping Up

PART ONE – THE BUILDING BLOCKS

Section One: Getting Started

• a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
• an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc. 

Section Two: Spelling and Grammar

• Spelling
• Grammar

Section Three: Language and tone

• Clarity
• Conciseness
• Formality
• Focus
• Tone

Section Four: Sentences and Paragraphs

• Parts of a Sentence
• Sentence Length
• Punctuation
• Paragraphs

Section Five: Organization and Structure

• Organisation Approach

Section Six: Tools and Techniques

• The Reader
• The Requirement
• Write faster – effective writing
• Templates
• Proofreading
• Review/Peer Review
• The Appearance - Printing and Publishing

PART TWO – THE DOCUMENTS

Section Seven: Meeting Agendas

• The Basic Structure

Section Eight: E-mails

• Addressing your mails
• Brevity
• Formality
• Attachments
• Forwarding/replying

Section Nine: Business Letters

• The Basic Structure
• Writing the Letter

Section Ten: Proposals

• The Basic Outline
• Key information
• Sequence
• Choosing a Format
• Proposal Structure and Content
• Executive Summaries

Section Eleven: Reports

• Report Structure and format

Section Twelve: Requests for Proposal

• Requests for Proposals

Section Thirteen: Business Cases

• Business Cases

Section Fourteen: General Documentation

• General Documentation

Section Fifteen: Wrapping Up

Module One - Getting Started

Module Two - Understanding Negotiation

• Types of negotiations
• The three phases
• Skills for successful negotiation

Module Three - Getting Prepared

• Establishing your WATNA and BATNA
• Identifying your WAP
• Identifying your ZOPA
• Personal preparation

Module Four - Laying the Groundwork

• Setting the time and place
• Establishing common ground
• Creating a negotiation framework
• The negotiation process

Module Five - Phase One - Exchanging Information

• Getting off on the right foot
• What to share
• What to keep to yourself

Module Six - Phase Two - Bargaining

• What to expect
• Techniques to try
• How to break an impasse

Module Seven - About Mutual Gain

• Three ways to see your options
• About mutual gain
• Creating a mutual gain solution
• What do I want?
• What do they want?
• What do we want?

Module Eight - Phase Three - Closing

• Reaching consensus
• Building an agreement
• Setting the terms of the agreement

Module Nine - Dealing with Difficult Issues

• Being prepared for environmental tactics
• Dealing with personal attacks
• Controlling your emotions
• Deciding when it's time to walk away

Module Ten - Negotiating Outside the Boardroom

• Adapting the process for smaller negotiations
• Negotiating via telephone
• Negotiating via email

Module Eleven - Negotiating on Behalf of Someone Else

• Choosing the negotiating team
• Covering all the bases
• Dealing with tough questions

Module Twelve - Wrapping Up

Module One: Getting Started

Module Two: What is Collaborative Business Writing?

• Clarifying the Objective
• Practical Writing Approaches
• Collaborative Writing Strategies
• Collaborative Writing Patterns

Module Three:Types of Collaborative Business Writing

• Construction – “Cut and Paste”
• Parallel Construction – “Puzzle”
• Sequential Summative Construction
• Integrating Construction

Module Four: Collaborative Team Members

• Team Leader Selection
• Chief Editor Selection
• Characteristics of Team Members
• Ways to Build Collaborative Writing Team

Module Five: Collaborative Tools and Processes

• Outlines and Storyboards
• Collaborative Planning
• Collaborative Revision
• Collaborative Team Cohesion

Module Six: Setting Style Guidelines

• Voice and Person
• Format
• Consistent Spelling of Commonly Used Words
• Numbers as Words or Figures

Module Seven: Barriers to Successful Collaborative Writing

• Hoarding
• Innovation
• Search
• Knowledge Transfer

Module Eight: Overcoming Collaborative Writing Barriers

• Practice T-shaped Management
• Building a Network of Alliances
• Implementing Enablers
• Assessing the Culture and Areas for Improvement

Module Nine: Styles of Dealing with Conflict

• Ensure that Good Relationships are the First Priority
• Keep People and Problems Separate
• Pay Attention to the Interests that are Being Presented
• Listen First, Talk Second

Module Ten:Tips for Successful Business Writing Collaboration

• Determine Purpose
• Formulate Outline and Organizational Format
• When Choosing a Team Leader, Remember…
• Assign Writing Tasks and Associated Duties

Module Eleven: Examples of Collaborative Business Writing

• Writing Emails
• Writing Reports
• Writing Training Manuals
• Writing Company Handbooks

Module Twelve: Wrapping Up

Module One: Getting Started

• Course Objectives

Module Two: Defining Contract Management 

• What is Contract Management? 
• Contract Types 
• Contract Elements 
• Risks of Poor Contract Management

Module Three: Legal and Ethical Contract Management

• Contract Law I 
• Contract Law II 
• Defining Ethical Contract Management 
• Ethical Breaches

Module Four: Contract Management Requests

• Choosing Potential Bidders 
• RFPs and Technology 
• Calculating Value 
• Making a Choice

Module Five: How to Create a Contract

• Templates and Software 
• Compliance 
• Wording 
• Risks of Noncompliance 

Module Six: Contract Negotiations

• Be Prepared 
• Prioritize Terms 
• Remain Professional 
• Execute the Contract 

Module Seven: Assess Performance

• What Performance Can Be Assessed 
• Creating Metrics 
• Measuring Performance 
• Improving Performance

Module Eight: Relationships

• Qualities of Effective Relationships 
• Relationship Pitfalls 
• Building Trust 
• Maintaining Relationships 

Module Nine: Amending Contracts

• Redlines and Strikeouts 
• Replacing Clauses 
• Describing Amendments 
• Amendment Status 

Module Ten: Conducting Audits

• Why Audit? 
• Plan 
• Establishing Procedures 
• Investigate and Report 

Module Eleven: Renewing Contracts

• Involve Stakeholders 
• Review 
• Check for Accuracy and Changes 
• Update or Cancel 

Module Twelve: Wrapping Up 

• Words from the Wise

Module One - Getting Started

Module Two - Seeing the Big Picture

• Short and long term interactions
• Recognize growth opportunities
• Mindfulness of decisions
• Everything is related

Module Three - KPI's (Key Performance Indicators)

• Decisiveness
• Flexible
• Strong initiative
• Being intuitive

Module Four - Risk Management Strategies

• Continuous assessment
• Internal and external factors
• Making adjustments and corrections
• Knowing when to pull the trigger or plug

Module Five - Recognizing Learning Events

• Develop a sense of always learning
• Evaluate past decisions
• Problems are learning opportunities
• Recognize your blind spots

Module Six - You Need to Know These Answers and More

• What makes my company money?
• What were sales last year?
• What is our profit margin?
• What were our costs?

Module Seven - Financial Literacy (Part 1)

• Assets
• Financial Ratios
• Liabilities
• Equity

Module Eight - Financial Literacy (Part 2)

• Income statement
• Balance sheet
• Cash flow statement
• Read, read and read

Module Nine - Business Acumen in Management

• Talent management
• Change management
• Asset management
• Organisational management

Module Ten - Critical Thinking in Business

• Ask the right questions
• Organise data
• Evalute the information
• Make the decision

Module Eleven - Key Financial Levers

• Investing in people
• Effective communication
• Process improvement
• Goal alignment

Module Twelve - Wrapping Up

Module One - Getting Started

Module Two - What does Self-Confidence mean to you?

• What is Assertiveness?
• What is Self-Confidence?
• The Four styles

Module Three - Obstacle to our Goals

• Types of negative thinking
• Personal Application

Module Four - Communication Skills

• Listening and hearing; they aren't the same thing
• Asking questions
• Body language

Module Five - The Importance of Goal Setting

• Why goal setting is important
• Setting SMART goals

Module Six - Feeling the Part

• Identifying your worth
• Creating positive self-talk
• Identifying and addressing strengths and weaknesses

Module Seven - Looking the Part

• The importance of appearance
• The role of body language
• First impressions count

Module Eight - Sounding the Part

• It's how you say it
• Sounding confident
• Using "I" messages

Module Nine - Powerful Presentations

• What to do when you're on the spot
• Using STAR to make your case

Module Ten - Coping Techniques

• Building rapport
• Expressing disagreement
• Coming to consensus

Module Eleven - Dealing with Difficult Behavior

• Dealing with difficult situations
• Key tactics

Module Twelve - Wrapping Up

Module One - Getting Started

Module Two - Overcoming Procrastination (Part 1)

• Eat that frog
• Just do it
• The 15 minute rule
• Chop it up

Module Three - Overcoming Procrastination (Part 2)

• Remove distractions
• Start small and build
• Reward yourself
• Set realistic deadlines

Module Four - Four P's of Goal Setting

• They need to be positive
• They need to be personal
• They need to be possible
• They need to be prioritised

Module Five - Improving Motivation

• Remember peak moments
• Write down your goals
• Use gamification
• Track your progress

Module Six - Wise Time Management

• Urgent/important matrix
• The 80/20 rule
• Utilise a calendar
• Create a ritual

Module Seven - Tips for Completing Tasks

• One minute rule
• Five minute rule
• Break up large tasks
• Utilise technology

Module Eight - Increase your Productivity

• Repeat what works
• Get faster
• Remove "should" from your dictionary
• Build on your successes

Module Nine - "To Do"List Characteristics

• Focus on the important
• Chunk, Block, Tackle
• Make it a habit
• Plan ahead

Module Ten - Smart Goals

• Specific
• Measurable
• Attainable
• Realistic
• Timely

Module Eleven - Mistakes will Happen

• Accept it
• Bouncing back
• Adapt and learn from them
• If needed, ask for help

Module Twelve - Wrapping Up

Words from the Wise

• GEORGE S. PATTON - You need to overcome the tug of people against you as you reach for high goals.
• LES BROWN - If you set goals and go after them with all the determination you can muster, your gifts will take you places that will amaze you.
• DOROTHY HEIGHT - Greatness is not measured by what a man or woman accomplishes, but by the opposition he or she has overcome to reach his goals.
• THOMAS MANN - People's behavior makes sense if you think about it in terms of their goals, needs, and motives.

Module One - Getting Started

Module Two - Remove the Clutter

• Just do it
• You dont have to keep everything
• Three boxes: Keep, donate and trash
• A place for everything and everything in it's place

Module Three - Prioritize

• Write it down
• Urgent / Important Matrix
• Divide tasks
• 80/20 rule

Module Four - Scheduling Your Time

• Have a master calendar
• Setting deadlines
• Remove or limit the time wasters
• Coping with things outside of your control

Module Five - To Do Lists

• Use a day planner
• Finish what you start
• Focus on the important
• Do quick tasks immediately

Module Six - Paper and Paperless Storage

• Find a system that works for you
• Make it consistent
• Make it time sensitive
• Setting up archives

Module Seven - Organization in Your Work Area

• Keeping items within arm's reach
• Only have current projects on your desk
• Arranging your drawers
• Organize to match your workflow

Module Eight - Tools to Fight Procrastination

• Eat that Frog!
• Remove distractions
• Give yourself a reward
• Break up large tasks

Module Nine - Organizing Your Inbox

• Setting delivery rules
• Folder and message hierachy
• Deal with email right away
• Flag and highlight important items

Module Ten - Avoid the Causes of Disorganisation

• Keeping everything
• Not being consistent
• Not following a schedule
• Bad habits

Module Eleven - Discipline is the Key to Stay Organised

• Stay within your systems
• Learn to say No
• Have organisiation be part of your life
• Plan for tomorrow, today

Module Twelve - Wrapping Up

Module One - Getting Started

Module Two - Components of Critical Thinking

• Applying reason
• Open Mindedness
• Analysis
• Logic

Module Three - Non-Linear Thinking

• Step out of your comfort zone
• Don't jump to conclusions
• Expect and initiate change
• Being ready to adapt

Module Four - Logical Thinking

• Ask the right questions
• Organise the data
• Evaluate the information
• Draw conclusions

Module Five - Critical Thinker (Part 1)

• Active listening
• Be curious
• Be disciplined
• Be humble

Module Six - Critical Thinking (Part 2)

• Seeing the big picture
• Objectivity
• Using your emotions
• Being self-aware

Module Seven - Evaluate the Information

• Making assumptions
• Watch out for the bias
• Ask clarifying questions
• SWOT analysis

Module Eight - Benefits of Critical Thinking

• Being more persuasive
• Better communication
• Better problem solving
• Increased emotional intelligence

Module Nine - Changing your Perspective

• Limitations of your point of view
• Considering others viewpoint
• Influences on bias
• When new information arrives

Module Ten - Problem Solving

• Identify inconsistencies
• Trust your instincts
• Asking why?
• Evaluate the solution(s)

Module Eleven - Putting it all Together

• Retaining your new skills
• Reflect and learn from mistakes
• Always ask questions
• Practicing critical thinking

Module Twelve - Wrapping Up